Kim Lewis

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Managed filing system, entered data and completed other clerical tasks.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.

• Established strong customer relationships through excellent communication and attentive service.
• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
• Boosted revenue by identifying new business opportunities and diversifying product offerings.
• Conducted market research to inform product development decisions and identify potential growth areas.
• Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
• Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
• Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Assisted in recruiting, hiring and training of team members.

I went back to part time studying to get my qualification as a PCA support worker.

I had 1 more module to finish with this course and then Victoria went into lockdown. My mum got sick and I was caring for her and never went back to finish my course.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked flexible hours across night, weekend, and holiday shifts.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
• Facilitated activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence among patients.
• Provided safe mobility support to help patients move around personal and public spaces.
• Built strong relationships with clients to deliver emotional support and companionship.
• Maintained a clean, safe, and organized living environment for patients, promoting overall well-being and satisfaction.
• Enhanced patient comfort by providing compassionate care and assistance with daily living tasks.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.