Dynamic Key Account Manager with a proven track record in business development and account retention. Expertise in project management and cross-functional collaboration has led to the identification of growth opportunities and the implementation of customer-centric strategies, enhancing profitability and client satisfaction. Committed to delivering measurable results while fostering strong, lasting relationships.
Overview
17
17
years of professional experience
Work History
Key Account Manager
The Salad Servers
Chatswood East, NSW
07.2021 - Current
Identified growth opportunities within existing accounts and potential new customers.
Led client meetings to discuss objectives, challenges, and strategies.
Created presentations for stakeholders on progress and new initiatives.
Developed and implemented key account plans to drive profitability.
Collaborated with sales teams to deliver tailored solutions.
Coordinated cross-functional teams for successful large-scale project execution.
Built brand awareness at trade shows and industry events.
Fostered strong client relationships through regular communication.
Resolved conflicts by identifying root causes and proposing solutions.
Upsold additional products/services to existing clients.
Conducted market and competitor research to inform strategic decisions.
Executive Development and Innovation Chef
Sumo Salad and Thr!ve Ready Meals
Sydney
04.2017 - 06.2021
Menu Development & NPD Lead –QSR Ready Made Meal Brands (Sumo & Thrive)
Led menu development and new product development (NPD) for two national ready-made meal brands, Sumo and Thrive.
Conducted extensive research on global food trends and successful brands to curate health-focused recipes aligned with Sumo/Thrive's health credentials.
Collaborated with cross-functional teams to brainstorm, develop, and test recipes within budget constraints and strategic guidelines.
Managed the end-to-end process from concept to launch, ensuring tight timelines were met.
Coordinated recipe tastings, feedback implementation, and shelf-life testing to ensure product quality and meet standards.
Innovated packaging solutions, including the development of a 3-compartment “Smart Plate,” to extend shelf life.
Managed supplier negotiations, maintained cost targets, and led weekly WIP meetings to ensure project timelines and objectives were met.
Recipe Writer
Get Commando Fit
Balgowlah
01.2014 - 02.2016
Created, tested, and delivered an online recipe library for the Get Commando Fit 13-week health program.
Developed 300+ original healthy recipes for a weight-loss food plan, meeting strict dietary requirements.
Managed end-to-end recipe process, including writing, testing, development, and photography using Microsoft Word, Excel, and PowerPoint.
Authored two cookbooks under the Commando Steve brand, published in 2014.
PA to Pete Evans
Pete Evans Chef and Hugos
04.2008 - 10.2012
Collaborated closely with TV presenter Pete Evans to manage and grow his brand, handling multiple partner relationships and meeting individual objectives.
Managed the end-to-end process for three cookbooks (My Party, My Kitchen, My Pizza), including photo shoot coordination, and recipe execution.
Oversaw the design, production, and launch of a cookware range with Baccarat, consisting of more than 30 unique pieces.
Rebooted Hugo’s Catering and produced hands-on pizza cooking classes for corporate clients, overseeing event planning, execution, and collaboration with catering and production teams.
Education
GED -
Tafe
North Ryde, NSW
01-1999
Skills
Customer-focused category planning and seasonal product reviews
Developing promotional strategies, and identifying partnership opportunities
Leading new product concept development and market introduction
Analyzing customer insights to drive informed decision-making
Account retention and business development expertise
Managing the sales lifecycle from start to finish
Strong cross-functional collaboration skills
Motivating and leading team members to achieve goals
Restaurantexperience
Head Chef, Flying Fish, Pyrmont, 2003, 2006
Sous Chef, Longrain, Surry Hills, 2001, 2003
Chef De Partie, Delfinas Restaurant, London Bridge, 2000
Demi Chef, Nobu, Park Lane London, 1999
Bistro Mars, Rockpool Group, 1998
Cookery Apprenticeship, Rockpool Sydney Bilsons (now Quay), 1993, 1997
Timeline
Key Account Manager
The Salad Servers
07.2021 - Current
Executive Development and Innovation Chef
Sumo Salad and Thr!ve Ready Meals
04.2017 - 06.2021
Recipe Writer
Get Commando Fit
01.2014 - 02.2016
PA to Pete Evans
Pete Evans Chef and Hugos
04.2008 - 10.2012
GED -
Tafe
Similar Profiles
Rosario LedesmaRosario Ledesma
Bartender at Edge Bartenders & ServersBartender at Edge Bartenders & Servers