Kim Maggs
Croydon North,VIC
Summary
Hi my name's Kim.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
31
31
years of professional experience
Work History
Team Leader
Nationwide Towing and Transport
05.2011 - 09.2022
- Provide leadership to the Vehicle Dispatch team
- Support the Vehicle Dispatch Manager
- Support and mentor team members
- Assist with training and re-training of staff in line with current policies and procedures
- Provide the highest level of customer service and communication
- Coordinate the flow of prompt information to and from customers
- Answer customer calls, service queries, supply updates and ETAs
- Plan and dispatch over 100 trucks in accordance with customer timeframes and workloads
- Develop relationships with drivers and key customers
- Communicate effectively with drivers to resolve transport issues as they arise
- Liaise with fleet allocators to ensure all delivery requirements are adhered to
- Use initiative to find customer focused solutions.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Dispatcher
Emergency Services Telecommunications Authority
02.1999 - 04.2003
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain seamless workflow during shift changes.
- Streamlined dispatch process by organizing resources and routes, optimizing response efforts.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Stock Taker/Cashier
Franklins Supermarket
01.1992 - 10.1995
- Improved inventory accuracy by conducting regular stock counts and updating records accordingly.
- Assisted in reducing stock discrepancies by diligently identifying and reporting variances between physical inventory and system records.
- Enhanced warehouse efficiency with systematic organization of items for easy access during stock-taking processes.
- Supported stock management, maintaining accurate records of received goods and their locations within storage facility.
- Maintained clean and safe working environment by adhering to safety guidelines during all stock-taking activities.
- Demonstrated strong attention to detail while counting items, ensuring minimal errors during stock-taking process.
Education
Certificate Certificate IV in Small Business - Certificate Certificate IV in Small Business
Sarina Russo Institute
Melbourne, VIC10.2023
Mindset -
Perfectly Popped Balloons
Online01.2022
Premium bouquet's -
Perfectly Popped Balloons
Online2022
Reception secretarial course -
Suzan Johnston Australia
Melbourne, VIC01.1993
Completed Year 10 -
Boronia Heights College
Boronia, VIC1992
Skills
- Multitasking
- Reliability
- Escalation Management
- Delegation
- Time Management
- Touch Typing
- First Aid
- Communication Skills
- Team Work
- Complaint resolution
- Team Supervision
Timeline
Team Leader
Nationwide Towing and Transport
05.2011 - 09.2022
Dispatcher
Emergency Services Telecommunications Authority
02.1999 - 04.2003
Stock Taker/Cashier
Franklins Supermarket
01.1992 - 10.1995
Certificate Certificate IV in Small Business - Certificate Certificate IV in Small Business
Sarina Russo Institute
Mindset -
Perfectly Popped Balloons
Premium bouquet's -
Perfectly Popped Balloons
Reception secretarial course -
Suzan Johnston Australia
Completed Year 10 -
Boronia Heights College
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