Kim Marciano
Pemberton,WA
Summary
Dynamic manager with a proven track record at Margaret River Cottages, excelling in team leadership and customer service. Enhanced operational efficiency through effective decision-making and conflict resolution, fostering a positive work environment. Recognized for exceptional communication skills and a commitment to high-quality service delivery, ensuring customer satisfaction and team productivity.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
2025
2025
years of professional experience
Work History
Manager
Margaret River Cottages
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Customer Service
Pemberton Pharmacy & Gifts
10.2023 - 11.2024
Invoicing and stock control
Customer service
- Provided exceptional customer service, addressing concerns and answering inquiries promptly.
Education
Graduation Certificate - General Studies
Busselton Senior High School
Busselton, WA11.1989
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Documentation and reporting
- Relationship building
- Operations management
- Shift scheduling
- Clear communication
- Safety procedures
- Teamwork and collaboration
- Effective communication
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Multitasking
- Multitasking Abilities
- Organizational skills
- Professional and courteous
- Good judgment
- Active listening
- Interpersonal relations
- Schedule management
Timeline
Customer Service
Pemberton Pharmacy & Gifts
10.2023 - 11.2024
Manager
Margaret River Cottages
Graduation Certificate - General Studies
Busselton Senior High School
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