Open To Work
Kim Matthews
Bendigo,Australia
Work Preference
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
29
29
years of professional experience
Work History
Concierge Officer
Integrated Living Australia
07.2024 - 07.2025
- Delivered exceptional service to 25+ clients weekly, efficiently managing client onboarding and admissions.
- Maintained accurate client records and correspondence using CRM systems, ensuring data integrity for healthcare compliance.
- Organised and updated spreadsheets, supporting remote team collaboration and operational efficiency.
- Adhered to industry standards, policies, and best practices to uphold service quality.
Owner/Operator
Caravan Genius-Bendigo
11.2019 - 04.2025
- Oversaw all aspects of business operations, emphasising meticulous record keeping and compliance with safety protocols.
- Built strong client relationships through clear communication and reliable service delivery.
Customer Service Specialist
Probe Group Pty Ltd Australia
06.2021 - 12.2024
- Responded to a high volume of inquiries (120+ daily), emphasizing empathy, confidentiality, and accuracy, especially for health-related programs.
- Audited and processed applications, ensuring strict adherence to procedural guidelines.
- Collaborated across teams to resolve urgent issues and adapt to shifting priorities in a dynamic environment.
Administration Assistant / Customer Service
Bendigo Jockey Club
Bendigo, AU
08.2014 - 09.2019
- Managed administration duties, handled sensitive member records, and supported event operations with attention to detail.
- Coordinated bookings, facilitated communication between stakeholders, and processed payments and data efficiently.
Administration Assistant
Australian Sheep Breeders Association
Bendigo, AU
05.2017 - 04.2018
- Maintained extensive membership and operational databases, ensuring data accuracy and confidentiality.
- Streamlined administrative workflows and resolved member and procedural queries promptly.
Customer Service
Brumby's
Townsville, AU
08.2012 - 12.2013
Acting Front of Store Manager
Bakers Delight
Castlemaine, AU
11.2010 - 09.2012
Carer Support Worker
Australian Home Care Services
Bendigo, AU
01.2003 - 12.2010
Registered Nurse Division 2
Chancery House
Bendigo, AU
01.1997 - 12.1999
Education
Certificate IV - Pathology and Specimen Collection, Medical Terminology
CRI
Melbourne, VICMelbourne, VIC
Certificate IV - Nursing
Bendigo Tafe
Bendigo, VICBendigo, VIC
Certificate IV - Business Administration
Alfie
NSWNSW
Certificate IV - Micro Business
Bendigo Tafe
Bendigo, VICBendigo, VIC
Skills
- Research investigation
- Reporting procedures
- Service guidance
- Data management
- Call handling expertise
- Administrative assistance
- Documentation preparation
- Scheduling appointments
- Data entry proficiency
Database management
Attention to detail
Accuracy and precision - Analytical problem-solving
- Microsoft Office & CRM Systems
- Communication proficiency
- Confidentiality assurance
- Effective prioritisation strategies
Multitasking abilities - Customer complaint resolution
- Customer service expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Concierge Officer
Integrated Living Australia
07.2024 - 07.2025
Customer Service Specialist
Probe Group Pty Ltd Australia
06.2021 - 12.2024
Owner/Operator
Caravan Genius-Bendigo
11.2019 - 04.2025
Administration Assistant
Australian Sheep Breeders Association
05.2017 - 04.2018
Administration Assistant / Customer Service
Bendigo Jockey Club
08.2014 - 09.2019
Customer Service
Brumby's
08.2012 - 12.2013
Acting Front of Store Manager
Bakers Delight
11.2010 - 09.2012
Carer Support Worker
Australian Home Care Services
01.2003 - 12.2010
Registered Nurse Division 2
Chancery House
01.1997 - 12.1999
Certificate IV - Pathology and Specimen Collection, Medical Terminology
CRI
Certificate IV - Nursing
Bendigo Tafe
Certificate IV - Business Administration
Alfie
Certificate IV - Micro Business
Bendigo Tafe
Similar Profiles
KIM MATTHEWSKIM MATTHEWS
Concierge Officer at Integrated Living AustraliaConcierge Officer at Integrated Living Australia
David CannellDavid Cannell
Operations Manager at Integrated Packaging AustraliaOperations Manager at Integrated Packaging Australia
Xiaojie YangXiaojie Yang
Accounts Payable Analyst at Brookfield Global Integrated Solutions Australia Pty Ltd (BGIS APAC)Accounts Payable Analyst at Brookfield Global Integrated Solutions Australia Pty Ltd (BGIS APAC)
Mark MurithiMark Murithi
Baker at WoolworthsBaker at Woolworths
Navya KanchanakuntlaNavya Kanchanakuntla
Salesforce Intern at Coliban WaterSalesforce Intern at Coliban Water