Open To Work
Kim Matthews
Bendigo,Australia
Work Preference
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
29
29
years of professional experience
Work History
Concierge Officer
Integrated Living Australia
07.2024 - 07.2025
- Delivered exceptional service to 25+ clients weekly, efficiently managing client onboarding and admissions.
- Maintained accurate client records and correspondence using CRM systems, ensuring data integrity for healthcare compliance.
- Organised and updated spreadsheets, supporting remote team collaboration and operational efficiency.
- Adhered to industry standards, policies, and best practices to uphold service quality.
Owner/Operator
Caravan Genius-Bendigo
11.2019 - 04.2025
- Oversaw all aspects of business operations, emphasising meticulous record keeping and compliance with safety protocols.
- Built strong client relationships through clear communication and reliable service delivery.
Customer Service Specialist
Probe Group Pty Ltd Australia
06.2021 - 12.2024
- Responded to a high volume of inquiries (120+ daily), emphasizing empathy, confidentiality, and accuracy, especially for health-related programs.
- Audited and processed applications, ensuring strict adherence to procedural guidelines.
- Collaborated across teams to resolve urgent issues and adapt to shifting priorities in a dynamic environment.
Administration Assistant / Customer Service
Bendigo Jockey Club
Bendigo, AU
08.2014 - 09.2019
- Managed administration duties, handled sensitive member records, and supported event operations with attention to detail.
- Coordinated bookings, facilitated communication between stakeholders, and processed payments and data efficiently.
Administration Assistant
Australian Sheep Breeders Association
Bendigo, AU
05.2017 - 04.2018
- Maintained extensive membership and operational databases, ensuring data accuracy and confidentiality.
- Streamlined administrative workflows and resolved member and procedural queries promptly.
Customer Service
Brumby's
Townsville, AU
08.2012 - 12.2013
Acting Front of Store Manager
Bakers Delight
Castlemaine, AU
11.2010 - 09.2012
Carer Support Worker
Australian Home Care Services
Bendigo, AU
01.2003 - 12.2010
Registered Nurse Division 2
Chancery House
Bendigo, AU
01.1997 - 12.1999
Education
Certificate IV - Pathology and Specimen Collection, Medical Terminology
CRI
Melbourne, VICMelbourne, VIC
Certificate IV - Nursing
Bendigo Tafe
Bendigo, VICBendigo, VIC
Certificate IV - Business Administration
Alfie
NSWNSW
Certificate IV - Micro Business
Bendigo Tafe
Bendigo, VICBendigo, VIC
Skills
- Research investigation
- Reporting procedures
- Service guidance
- Data management
- Call handling expertise
- Administrative assistance
- Documentation preparation
- Scheduling appointments
- Data entry proficiency
Database management
Attention to detail
Accuracy and precision - Analytical problem-solving
- Microsoft Office & CRM Systems
- Communication proficiency
- Confidentiality assurance
- Effective prioritisation strategies
Multitasking abilities - Customer complaint resolution
- Customer service expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Concierge Officer
Integrated Living Australia
07.2024 - 07.2025
Customer Service Specialist
Probe Group Pty Ltd Australia
06.2021 - 12.2024
Owner/Operator
Caravan Genius-Bendigo
11.2019 - 04.2025
Administration Assistant
Australian Sheep Breeders Association
05.2017 - 04.2018
Administration Assistant / Customer Service
Bendigo Jockey Club
08.2014 - 09.2019
Customer Service
Brumby's
08.2012 - 12.2013
Acting Front of Store Manager
Bakers Delight
11.2010 - 09.2012
Carer Support Worker
Australian Home Care Services
01.2003 - 12.2010
Registered Nurse Division 2
Chancery House
01.1997 - 12.1999
Certificate IV - Pathology and Specimen Collection, Medical Terminology
CRI
Certificate IV - Nursing
Bendigo Tafe
Certificate IV - Business Administration
Alfie
Certificate IV - Micro Business
Bendigo Tafe