Kim McAneny

• Worked with parents and guardians to achieve safe environment for children in temporary care through careful use of sign-in and sign-out pages, allergy and medical forms and exchange of contact information.
• Enforced rules of club and resolved conflicts quickly and professionally to maintain safety.
• Removed clutter, sanitized toys to protect children from hazards and germs.
• Set up and led recreational activities such as games, read-alongs and crafts for children during particularly busy times.

• Rugby League Game Days, Events, Bistro, Main Bar, Keno, Tab, Kids Club Attendant & King Wan Chinese Restaurant
• Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience to maintain excellent service.

• Greeted customers warmly upon arrival.
• Took reservations and to-go orders by phone, answered customer questions.
• Answered customer questions about menu information.
• Supported servers, food runners, and Bar with keeping dining area ready for every guest.

• Meet & Greeted customers at Events and provided friendly, knowledgeable service.
• Coordinated with servers and bartenders to maintain smooth operation of bar area.
• Delivered food to customers at bar and tables for all Funtions.

• Checked in Customers for Domestic & International Cruise Ships.
• Meet & Greet Customers, gave Directions & answered all questions.

• Corporate Clothing, Sportswear, Casual wear,
• Cash Handling
• Ordering Stock
• Fashion Parades.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Meet & Greeted Guests upon getting on a Cruise.

• Used cash registers and credit card machines to cash out customers.
• Served Food & took drink orders.
• Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

• Manage Staff, Rosters, Payroll, Accounts, Ordering Food Stock, Wastage, Banking, Tax-Staff Group Certificates, Sales & Marketing.
• Managed day-to-day business operations.
• Trained and motivated employees to perform daily business functions.

• Formal Hire Manager
• Key Duties - Mens Clothing, Retail Customer Service, Merchandise Cloth Displays, Cash Handling, Fashion Parades, Wedding Expos.
• Greeted customers and helped with product questions, selections, and purchases.

• Assisted customers with prompt and polite support in-person and via telephone.
• Greeted customers and helped with product questions, selections, and purchases.

• Hospitality & Events
• Telecommunications -Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
• Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.