Kim McClintock
Summary
Results-driven Business Operations Officer recognised for high productivity and efficient task completion. Skilled in strategic planning, process optimisation and team leadership. Excel at communication, problem-solving and adaptability, ensuring seamless operations and successful project outcomes. Committed to leveraging these skills to drive operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Operations Officer
Department of Primary Industries and Regional Development
07.2023 - Current
- Monitored customer service levels to uphold high-quality standards.
- Collaborated with executive management on strategic initiatives.
- Led onboarding and offboarding processes, ensuring effective induction of new team members.
- Coordinated staff development and training initiatives to enhance workforce skills.
- Ensured compliance with policies and procedures to optimize business operations.
- Contributed to business plan development aligning with organizational goals.
- Managed asset allocation to achieve program and project objectives efficiently.
- Developed standard operating procedures for recruitment, onboarding, and offboarding across all regional offices.
Operations Manager, Intake Coordinator
Chrysalis Therapeutic Support Services
05.2021 - 01.2023
- Provided strategic leadership to promote a culture of continuous improvement and learning.
- Assessed employee development needs, delivering feedback on progress towards goals.
- Developed operational procedures to ensure adherence to legislation and quality standards.
- Collaborated with management on long-term strategic planning initiatives.
- Conducted safety and risk assessments, maintaining a secure work environment for all personnel.
- Implemented quality assurance practices to enhance customer experience.
- Produced SOPs to standardise procedures and optimise productivity.
- Coordinated new client intake processes, including scheduling assessments and managing documentation.
Programs Coordinator
The Smith Family
01.2017 - 01.2020
- Developed communication strategies for engagement with disadvantaged and marginalised communities.
- Participated in the development of new programs or modifications to existing programs.
- Coordinated educational initiatives for school-age children aged five to seventeen.
- Established partnerships across three communities, enhancing collaboration in Bathurst, Orange, and Lithgow.
- Implemented volunteer recruitment and management strategies to boost community involvement.
- Presented workshops in schools and community settings, fostering educational development.
- Maintained relationships with Partner Schools, monitoring program progress and implementing feedback.
- Integrated The Smith Family educational programs into various school curricula.
- Facilitated 'Let’s Read' and 'Let’s Count' programs, supporting family literacy in the community.
Policy and Strategy Officer and Volunteer Manager
Country Education Foundation
01.2015 - 01.2017
- Developed and implemented internal and external communications strategy and information programs
- Maintained and developed strategic partnership agreements and scholarship arrangements with universities and colleges in NSW, SA, QLD & NT
- Managed relationships with 300 volunteers in 42 volunteer-led committees across NSW, SA, QLD & NT
- Wrote and designed monthly newsletters for volunteers and external stakeholders
- Developed policy and strategy around external communications, brand identity and child protection policy
- Developed and coordinated the Country Education Foundation Alumni project
Communications Coordinator – Future Moves
Charles Sturt University
01.2014 - 01.2015
- Developed and implemented outreach policy and strategy for CSU initiatives.
- Liaised with educational institutions nationwide, including schools, TAFE, and universities.
- Promoted: 'What’s Uni Like?' MOOC to higher education institutions across the country.
- Established communication channels among 17 staff members across five campuses.
- Created digital strategy and online content for various social media platforms.
- Produced media releases, newsletters and articles for industry magazines, and online educational sites.
- Managed media relations and established partnerships with key education stakeholders.
- Coordinated production of corporate communication materials with graphic and web design teams.
Research Officer - First Degree Project
Charles Sturt University
01.2013 - 01.2014
- Defined project vision, processes, timeline, and expected outcomes.
- Conducted extensive research on educational outcomes, barriers, and support mechanisms.
- Developed relationships with faculty heads and students to enhance collaboration.
- Prepared and submitted Human Research Ethics Application to ensure compliance.
- Executed comprehensive literature reviews on educational theories.
- Produced interim and final project reports for university executives.
- Coordinated talent, scripted content, and scheduled film production activities.
- Performed data collection and program evaluation through post-project analytics.
- Designed surveys, questionnaires, and other instruments for use in research studies.
Education
Master of Arts -
University of Sydney
Graduate Diploma -
University of Sydney
Bachelor of Arts -
University of Sydney
Skills
- Strategic planning
- Report writing
- Recruitment and onboarding
- Training and induction
- Workforce planning
- Business operations
- Compliance monitoring
- Policy and procedure development
- Implementation and research
- Data analytics
- Relationship building
- Negotiation skills
- Volunteer management
- Time management
- Communication strategy
- Risk assessment
- Policy development
- Business plan development
Certification
- Full unrestricted NSW Driver’s license
- Working with Children Check
- National Police Check
Personal Development And Training
- NSW Public Service – Navigating Recruitment and HR 101
- Sharpen Your Briefing Notes
- Psychosocial Hazards in the Workplace – SafeWork NSW
- Public Interest Disclosure Training
- AI: Ethical Behaviour in the Public Sector
Timeline
Business Operations Officer
Department of Primary Industries and Regional Development
07.2023 - Current
Operations Manager, Intake Coordinator
Chrysalis Therapeutic Support Services
05.2021 - 01.2023
Programs Coordinator
The Smith Family
01.2017 - 01.2020
Policy and Strategy Officer and Volunteer Manager
Country Education Foundation
01.2015 - 01.2017
Communications Coordinator – Future Moves
Charles Sturt University
01.2014 - 01.2015
Research Officer - First Degree Project
Charles Sturt University
01.2013 - 01.2014
Master of Arts -
University of Sydney
Graduate Diploma -
University of Sydney
Bachelor of Arts -
University of Sydney
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