KIM MCLEAN
Sydney,Australia
Summary
Achieved operational success by optimizing administrative functions and fostering a collaborative work environment. Improved productivity through streamlined processes and effective team coordination. Delivered results in fast-paced settings by leveraging strong resource management skills.
Overview
24
24
years of professional experience
Work History
EA/Office Manager
Trovon (Australia) Pty Ltd
Preston’s
03.2025 - 10.2025
- Supported daily office operations by maintaining organized filing systems.
- Assisted with scheduling meetings and coordinating office events.
- Managed office supplies inventory, ensuring availability of necessary materials.
- Responded to incoming communications, providing timely information to staff and clients.
- Implemented basic administrative procedures to enhance workflow efficiency.
- Collaborated with team members to create a positive work environment.
- Engaged in training sessions to develop skills in office management tools and software.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Fleet Administrator
Canterbury Bankstown Council
Condall Park
09.2024 - 03.2025
- Managed fleet maintenance schedules to ensure optimal vehicle performance and compliance with safety regulations.
- Coordinated acquisition and disposal of fleet vehicles, enhancing operational efficiency.
- Monitored fuel consumption and implemented strategies to reduce costs and improve sustainability.
- Assisted in developing policies for fleet management, contributing to improved operational standards.
- Leveraged technology to enhance communication between team members creating a more collaborative work environment that fostered greater productivity and job satisfaction.
- Evaluated third-party service providers, selecting only those that met strict quality standards while offering competitive pricing options for necessary services.
- Contributed to financial planning by providing detailed forecasts related to future fleet requirements including anticipated growth rates, vehicle turnover ratios, and associated capital expenditures.
Import Business Partner
CEA Australia
Horningsea Park
01.2024 - 09.2024
- Developed strategic partnerships to enhance business opportunities and drive revenue growth.
- Conducted market analysis to identify trends and inform decision-making processes.
- Collaborated with cross-functional teams to streamline operations and improve efficiency.
- Facilitated communication between stakeholders to ensure alignment on project objectives.
- Assisted in the development of business plans that support organizational goals and initiatives.
- Researched industry best practices to inform strategic planning and innovation efforts.
- Developed and maintained strong relationships with key stakeholders for improved collaboration and strategic alignment.
Import Coordinator
Primo Foods
Chullora, NSW
08.2023 - 01.2024
- Coordinated import documentation and compliance to ensure regulatory adherence.
- Managed communication between suppliers and logistics providers to facilitate timely shipments.
- Executed daily tracking of shipments, mitigating delays through proactive problem-solving.
- Maintained accurate records in inventory management systems for efficient order processing.
- Assisted in the preparation of customs declarations, ensuring accuracy and completeness of information.
- Collaborated with cross-functional teams to streamline import processes and enhance operational efficiency.
- Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
- Resolved invoice discrepancies efficiently, ensuring accurate financial records and prompt payment to suppliers.
- Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
- Coordinated shipments of product from country of origin to final destination by both air and land transport.
- Conducted regular audits of import documentation to ensure accuracy and adherence to regulatory requirements.
Safety Administrator
Fredon
Silverwater
02.2023 - 08.2023
- Developed and implemented safety training programs for staff compliance.
- Conducted regular safety audits to identify potential hazards and ensure regulatory adherence.
- Collaborated with management to enhance workplace safety protocols and procedures.
- Assisted in the preparation of safety reports and documentation for regulatory agencies.
- Monitored incident reports to analyze trends and recommend preventive measures.
- Facilitated safety meetings to promote awareness and engagement among employees.
- Evaluated personal protective equipment (PPE) usage for effectiveness and compliance.
- Maintained up-to-date knowledge of industry regulations to inform policy adjustments.
- Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions.
- Increased employee awareness of safety protocols by delivering engaging presentations and workshops.
- Streamlined documentation processes for accident reporting, resulting in more efficient data collection and analysis.
Clinical Placement Officer
University of Notre Dame, School of Nursing
Darlinghurst
01.2022 - 02.2023
- Facilitated student placement process, enhancing internship opportunities for nursing students.
- Developed relationships with healthcare organizations to expand placement options and partnerships.
- Coordinated workshops and seminars for students on resume writing and interview techniques.
- Streamlined communication between faculty, students, and employers to ensure alignment in placement goals.
- Implemented feedback mechanisms to improve placement services and student satisfaction rates.
- Trained new staff on placement procedures and best practices for student engagement.
- Tracked key dates and deadlines and maintained specific personnel lists.
- Partnered with faculty members on curriculum development projects incorporating real-world applications and employer expectations.
- Evaluated the success of placement initiatives using various performance metrics, refining strategies as needed.
Administration Manager
Goodman Fielder
Moorebank
08.2019 - 01.2022
- Streamlined administrative processes to enhance operational efficiency across departments.
- Developed and implemented training programs for new administrative staff to ensure competency.
- Managed scheduling and logistics for executive meetings, optimizing time management across teams.
- Oversaw budget planning and financial reporting, ensuring accuracy in resource allocation.
- Implemented digital record-keeping systems, enhancing information retrieval and accuracy across the organization.
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
- Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
- Maintained up-to-date knowledge of industry best practices in administration management through continuous learning opportunities, ensuring a competitive edge in service provision.
- Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
- Spearheaded the transition to digital record-keeping, ensuring accurate and easily accessible information for improved decisionmaking.
- Coordinated complex schedules for senior management, optimizing time usage for maximum efficiency and productivity.
Office Manager
RH Bare Pty Ltd
Ingleburn
02.2016 - 08.2019
- Managed office operations to ensure efficient workflow and communication among departments.
- Coordinated scheduling and logistics for meetings, events, and staff training sessions.
- Implemented process improvements that enhanced productivity and reduced administrative delays.
- Supervised office staff, providing guidance and fostering a collaborative work environment.
- Developed and maintained filing systems to improve document accessibility and retrieval efficiency.
- Trained new employees on office protocols, software systems, and organizational policies.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Reception Manager
Burton & Field Pty Ltd
Liverpool
07.2013 - 02.2016
- Oversaw daily reception operations, ensuring seamless guest experiences and high service standards.
- Managed front desk team, providing training and mentoring to enhance productivity and efficiency.
- Implemented improved scheduling systems, optimizing staff allocation during peak hours.
- Coordinated communication between departments, facilitating timely information flow and issue resolution.
- Developed standard operating procedures for reception tasks, enhancing consistency in service delivery.
- Resolved guest inquiries and complaints effectively, maintaining high satisfaction levels through proactive engagement.
- Cultivated positive relationships with clients and vendors, strengthening partnerships and enhancing business reputation.
- Ensured compliance with health and safety regulations by conducting regular facility inspections and addressing any concerns immediately.
- Streamlined inventory management by establishing an organized system for ordering supplies and tracking usage patterns.
- Provided support to colleagues during challenging situations by offering assistance, guidance, and encouragement as needed.
Shipping Administrator
Cutting Edges Pty Ltd
Revesby
07.2004 - 02.2016
- Coordinated shipping schedules to ensure timely delivery of products to clients.
- Managed documentation for international shipments, ensuring compliance with customs regulations.
- Streamlined inventory management processes to enhance accuracy and reduce delays.
- Collaborated with logistics teams to optimize freight costs and improve delivery efficiency.
- Monitored shipment status and communicated updates to stakeholders proactively.
- Developed training materials for new employees on shipping procedures and best practices.
- Assisted customers with inquiries regarding shipment status, providing prompt updates and addressing concerns professionally.
- Maintained thorough records of all transactions, including bills of lading, invoices, and shipment tracking information.
- Monitored the performance of third-party logistics providers to ensure high service levels were consistently met or exceeded expectations.
- Served as the primary liaison between the company and carriers, addressing any discrepancies or issues in a timely manner.
- Conducted regular audits of shipping activities for compliance with company policies, industry standards, and regulatory requirements.
- Streamlined shipping processes by implementing efficient organizational systems, resulting in improved order fulfillment times.
- Enhanced customer satisfaction with timely and accurate delivery of shipments through diligent tracking and monitoring.
- Evaluated and recommended improvements to shipping processes, tools, and systems to enhance overall efficiency and productivity.
- Coordinated logistics for smooth import and export transactions, ensuring compliance with customs regulations and documentation requirements.
- Implemented robust quality control measures to ensure that products were shipped in excellent condition, minimizing returns due to damage or defects.
- Administered returns processing by accurately logging details into the system, coordinating refunds or replacements as needed.
- Expedited urgent shipments upon request from clients or sales personnel while maintaining cost-effectiveness by utilizing appropriate resources efficiently.
- Developed comprehensive reports on shipping metrics to inform management about performance trends and areas for improvement.
Logistics Coordinator
Cospak International
Minto
05.2001 - 06.2004
- Coordinated logistics operations to optimize supply chain efficiency and reduce lead times.
- Managed inventory levels, ensuring accurate stock tracking and timely replenishment.
- Developed transportation strategies to enhance delivery performance and customer satisfaction.
- Collaborated with vendors to negotiate contracts and improve service offerings.
- Implemented process improvements that streamlined workflows and reduced operational costs.
- Trained new staff on logistics systems, fostering a knowledgeable team environment.
- Analyzed shipment data to identify trends, driving strategic decision-making for future operations.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Improved order accuracy through meticulous data entry and verification processes.
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Adapted logistics strategies to meet changing market demands and customer needs swiftly.
- Enhanced team communication with weekly meetings to discuss logistics challenges and solutions.
Education
Diploma - Business Administration
Tafe NSW
Riverina 01.2017
Certificate III - Financial Services
Impact Training Institue
Parramatta08.2006
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Clerical support
- Account reconciliation
- Relationship building
- Inventory control
- Staff management
- Employee supervision
- Operations management
- Human resources
- Conflict management
- Administrative oversight
- Employee training
- Documentation and control
- Workflow optimization
- Financial reporting
- Team supervision
- Staff training
- Report preparation
- Event coordination
- Business administration
- Meeting planning
- Database administration
- Facility management
- Travel coordination
- Workflow planning
- Policy and procedure modification
- Compliance monitoring
- Policy development
- Workforce management
- Strategic planning
Reservation Record and Boarding Passes
- Booking Number: 2F4PWD
- First Travel Date: 2025-10-04
- Booking Name: KIM MCLEAN
- Booking Created: 2025-10-01, 09:50
- Passengers: 3
- Issued: 2025-10-01
- Date: 2025-10-04
- Tour: 7:00pm Starlight Dinner
- Pax: 3 Ad
- Description: 4-course dining. Departing Darling Harbour King St Wharf 1.
- Tour: 7:00pm Starlight Dinner Window
- Description: Guaranteed window seating
- Information for Confirmed Bookings Below
- Check-in and Departure
- This document includes both your Reservation Record and Boarding Passes for each guest and must be presented at boarding to gain entry to the vessel
- Captain Cook Cruises operates from two locations Darling Harbour King Street Wharf No.1 and Circular Quay Wharf No.6. Please check your documents and/or our website for the location of your cruise
- Please arrive 20 minutes before the scheduled cruise departure time as departure times cannot be delayed
- If your booking includes Taronga Zoo entry, your Taronga Zoo pass must be collected from the ticket office prior to boarding your vessel. Your Reservation Record is not accepted at the Zoo.
- For group bookings, all guests must board together. Please do not board the vessel until all your guests have arrived
- Individual boarding passes can be issued from the check-in counter on request
- Travel Agent or third party vouchers must be exchanged for boarding passes from the check-in counter
- For more information and maps visit https://www.captaincook.com.au/contact-us
- For ferry and Hop On Hop Off timetables visit https://www.captaincook.com.au/info/timetables
- Car Parking Specials (Code CRUISESAVE20) https://www.captaincook.com.au/sydney-harbour-cruise-deals/car-parking
- FAQ's https://www.captaincook.com.au/info/faq or contact Reservations on 61-2-9206 1111 and quote your Booking Number
- Special Events
- Some events such as New Year's Eve have extra security at wharf precincts and therefore suggest you please arrive at least 30 minutes before the scheduled cruise departure time. Access cannot be guaranteed without your Reservation Record document
- CONDITIONS All bookings are subject to the terms and conditions found at www.captaincook.com.au/terms-and-conditions. If payment has not been made and is not received by the due date, the reservation may be automatically Cancelled. Date changes and Cancellations are not permitted on special event and discounted tickets unless otherwise stated. For more information visit www.captaincook.com.au. Vessels are subject to change without notice.
- Credit Card Fraud Prevention: We are currently experiencing an increase in fraudulent credit card payments through scam websites and apps, particularly those promoted through WeChat. We therefore currently require all customers to check-in to the ticket box (located on your departure wharf at Circular Quay or King Street Wharf) approximately 15-20 minutes prior to departure and present the credit card used to purchase your booking. If you unable to provide the matching card an additional payment may be required until the credit card payment is validated.
Boarding Pass
- Passenger Type: Adult
- Product: 7:00pm Starlight Dinner
- Booking Name: KIM MCLEAN
- Booking Number: 2F4PWD
- Travel Date: 2025-10-04
- This Boarding Pass is required for you to board the vessel.
- Barcode: 18973709
- PLEASE DO NOT FOLD BARCODE
- Full Terms and Conditions: Refer to www.captaincook.com.au/terms-and-conditions
Timeline
EA/Office Manager
Trovon (Australia) Pty Ltd
03.2025 - 10.2025
Fleet Administrator
Canterbury Bankstown Council
09.2024 - 03.2025
Import Business Partner
CEA Australia
01.2024 - 09.2024
Import Coordinator
Primo Foods
08.2023 - 01.2024
Safety Administrator
Fredon
02.2023 - 08.2023
Clinical Placement Officer
University of Notre Dame, School of Nursing
01.2022 - 02.2023
Administration Manager
Goodman Fielder
08.2019 - 01.2022
Office Manager
RH Bare Pty Ltd
02.2016 - 08.2019
Reception Manager
Burton & Field Pty Ltd
07.2013 - 02.2016
Shipping Administrator
Cutting Edges Pty Ltd
07.2004 - 02.2016
Logistics Coordinator
Cospak International
05.2001 - 06.2004
Diploma - Business Administration
Tafe NSW
Certificate III - Financial Services
Impact Training Institue