Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kim McNeill

Oakleigh

Summary

Experienced and results-driven Events & Project Management professional with over 15 years of success delivering high-impact events across Australia, New Zealand, and internationally. Proven ability to plan, coordinate, and execute complex corporate and incentive events for groups ranging from 20 to 1200 attendees. Adept at building strong relationships with clients, suppliers, and stakeholders to ensure seamless event execution aligned with strategic goals. Demonstrated leadership in managing cross-functional teams, developing proposals, negotiating vendor contracts, and overseeing all logistics from conception through to completion. Recognised for innovation, problem-solving, and the ability to thrive under pressure in dynamic, fast-paced environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

General Manager Operations

My Way Travel & Events
09.2024 - Current
  • Responsible for planning and managing events, researching destinations, negotiating vendor contracts, assisting with marketing, budgeting, and ensuring event execution aligned with client objectives.
  • Event Operations
  • Event and Package Creation
  • Sourcing and contracting of product for packages
  • Create pricing and contract terms brief to content for product loading
  • Liaison with event/content owners once content is contracted/procured
  • Production and maintenance of inventory records/reports for internal and content owner updates
  • Coordinate and maintain domestic and international events calendar
  • Coordinate event functions and logistics that are included in packages
  • Create event run sheets to reservations team prior to product going on sale
  • Monitor and report on campaign effectiveness using data to inform and optimise future packages and content procurement.
  • Event fulfillment – ticketing, itineraries, catering, room/hotel lists and post-event feedback
  • Reservations
  • Respond to email enquiries from travel agents and direct clients
  • Sell and manage event and travel packages including pre and post event add-ons
  • Custom built FIT and Group packages as required, based on client needs
  • Package pricing and components are accurately costed and profitable

Group General Manager – Events & Project Management

Helloworld Travel Ltd
05.2016 - 09.2024
  • Responsible for planning and managing events, researching destinations, negotiating vendor contracts, assisting with marketing, budgeting, and ensuring event execution aligned with client objectives.
  • Key Responsibilities:
  • Liaised with internal/external clients for planning and event execution
  • Managed recruitment and leadership of the Events team
  • Produced detailed international/domestic proposals, including timelines, venues, and budgets
  • Directed and executed events from 20 to 3000 attendees
  • Oversaw logistics for large corporate events, including regional and metro Christmas parties
  • Researched and negotiated with venues, suppliers, and contractors

General Manager – Inbound Operations

The AOT Group
05.2011 - 05.2016
  • Oversaw inbound operations for groups and individual travellers, built client relationships, led a team of up to 80 staff, and ensured departmental productivity and service quality.
  • Key Responsibilities:
  • Managed daily workloads and departmental resourcing
  • Recruited and onboarded staff
  • Ensured service turnaround within guidelines
  • Analysed consultant performance and generated reports
  • Produced analytics on booking volumes and turnaround times
  • Reviewed departmental processes for continuous improvement
  • Handled complex rostering, including after-hours and weekends

Incentive Planner

The Australian Incentive Company
05.2005 - 05.2011
  • Selected destinations and curated experiences for high-end incentive programs. Focused on memorable activities, exclusive access, and a balance of events in multi-day programs.
  • Key Responsibilities:
  • Managed delegate registrations, dietary needs, and travel itineraries
  • Coordinated travel arrangements, airport transfers, and venue transitions
  • Transport coordination across various activities
  • Hotel management: rooming lists, hospitality, check-ins, gifts
  • Venue management for onsite and offsite events
  • Food and beverage planning for on and off-site meals
  • Liaised with suppliers for entertainment, excursions, and off-site events
  • Additional Responsibilities:
  • Approved team leave and participated in senior management meetings
  • Made salary recommendations to COO
  • Addressed client service issues and liaised with suppliers
  • Ensured staff training was completed with Training Manager
  • Supervised staff at each client touchpoint (airport, hotels, coaches, etc.)

Education

VCE -

Bairnsdale High School

Bachelor - Psychological Sciences

University of Tasmania

Skills

  • Extensive Executive and Management Leadership experience
  • Event & project management
  • Client & supplier relationship management
  • Sponsorship experience
  • Extensive geographical knowledge of Australia, New Zealand & Rest of the World
  • Recruitment & employee retention
  • Problem Resolution & Decision Making
  • Active communication
  • Interpersonal skills
  • Emotional intelligence
  • Proven ability to innovate and implement new ideas and processes
  • Microsoft Office
  • PowerPoint
  • Teams
  • Microsoft Word & Excel
  • Events Air
  • Strong communication skills – written and verbal skills to liaise with clients and other agencies, and support groups
  • Demonstrated understanding of a person-centred approach
  • Ability to follow established support work practices
  • Effective verbal and written communication skills and the ability to connect with clients
  • Ability to follow individual support plans

Certification

  • Cert IV in Mental Health
  • Current First Aid and CPR
  • Current Driver’s Licence
  • Current Working With Children Check

Timeline

General Manager Operations

My Way Travel & Events
09.2024 - Current

Group General Manager – Events & Project Management

Helloworld Travel Ltd
05.2016 - 09.2024

General Manager – Inbound Operations

The AOT Group
05.2011 - 05.2016

Incentive Planner

The Australian Incentive Company
05.2005 - 05.2011

Bachelor - Psychological Sciences

University of Tasmania

VCE -

Bairnsdale High School

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Kim McNeill