Kim Meagher
Central Coast,NSW
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
36
36
years of professional experience
Work History
Receptionist
Coastal Physiotherapy Group
06.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Typed dictated letter for therapists
Office Administrator
Rockstudios Dance School
07.2019 - Current
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Group Leader
SCOUTS AUSTRALIA
09.2017 - Current
- Manage the scout group which involves handling new inquiries, ensuring all paperwork is correct and submitted to various head offices
- Ensure all leaders, parent committee, parents and youth are supported
- Ability to handle surprises, willingness to learn
Domestic Cleaner
K & K DOMESTIC GODDESSES
09.2014 - Current
- Domestic cleaning, quoting and invoicing
- Maintaining and procuring cleaning equipment and consumables
Parent Committee Chairperson
SCOUTS AUSTRALIA
01.2016 - 09.2017
Joey Scout Leader
SCOUTS AUSTRALIA
06.2010 - 12.2015
- Manage the scout group which involves handling new inquiries, ensuring all paperwork is correct and submitted to various head offices
- Ensure all leaders, parent committee, parents and youth are supported
- Ability to handle surprises, willingness to learn
Optical Dispenser
OPSM
01.1989 - 06.1998
- Dispensing glasses, fitting frames, ordering lenses
- Patience, attentiveness, product knowledge
- Time management skills, goal – oriented focus
- A calming presence, ability to use positive language
Education
No Degree - Risk Management Fundamentals
Australia Academy For Professional Development
Online01-2025
Certificate III - Business
Scout Training
11.2017
Skills
- Effective communication
- Strong organizational skills
- Flexible in adapting to unexpected changes
- Administration Skills
- Invoicing
- Record management
- Experienced with Microsoft Word
- Proficient in Excel
- Effective time management
- Efficient appointment management
Skills Details
Written and oral communication with parents and customers, Highly developed organisation skills, Flexible in adapting to unexpected changes, Invoicing, Recording keeping, Proficient in Microsoft Word, Excel, PowerPoint
Volunteer Responsibilities
- Manage the scout group which involves handling new inquiries, ensuring all paperwork is correct and submitted to various head offices.
- Ensure all leaders, parent committee, parents and youth are supported.
- Ability to handle surprises, willingness to learn
Timeline
Receptionist
Coastal Physiotherapy Group
06.2022 - Current
Office Administrator
Rockstudios Dance School
07.2019 - Current
Group Leader
SCOUTS AUSTRALIA
09.2017 - Current
Parent Committee Chairperson
SCOUTS AUSTRALIA
01.2016 - 09.2017
Domestic Cleaner
K & K DOMESTIC GODDESSES
09.2014 - Current
Joey Scout Leader
SCOUTS AUSTRALIA
06.2010 - 12.2015
Optical Dispenser
OPSM
01.1989 - 06.1998
No Degree - Risk Management Fundamentals
Australia Academy For Professional Development
Certificate III - Business
Scout Training
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