Summary
Overview
Work History
Skills
Certification
Affiliations
References
Timeline
Generic

Kim Meddings

Glenhaven ,NSW

Summary

Dedicated and experienced Customer Service Receptionist. Team player with proven skill in establishing rapport with external and internal stakeholders. Motivated, hard working, reliable with a strong work ethic. Motivated to achieve best practice facility operations.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Senior Customer Service Receptionist

Waves Fitness and Aquatic Centre
Baulkham Hills, New
11.2022 - Current
  • Create strong rapport with potential & existing members, guests & groups attending the centre
  • Liaise with Aquatic Manager & Customer Service Team Leader to positively co-ordinate facility hire
  • Process bookings requests and receipting - Lane Hire, Carnival Bookings, Room Hire & Party Bookings
  • Assist Customer Service Team Leader with EOM reports for facility bookings
  • Provide up to date information to staff and customers regarding facility bookings and lane availability
  • Stock management & ordering
  • Manage various customer service and administrative tasks required for day to day running of centre
  • Improved product knowledge to provide optimal service & increase sales
  • Always available to relieve staff if / when required
  • Ensure cleanliness of front foyer & customer service desk
  • Assist supervisor / team leader / management as specified

Casual Customer Service Receptionist

Waves Fitness and Aquatic Centre
Baulkham Hills, NSW
06.2022 - Current
  • Greet customers promptly, provide excellent customer service
  • Efficient processing and accurate payments via Point of Sale system
  • Provide up to date information to customers regarding lane availability and facility hours
  • Ensure brochure information is up to date
  • Maintain cleanliness and presentation of customer service and entry foyer
  • Maintain cleanliness and presentation of stock
  • Follow directions of supervisors / team leaders and management as directed
  • Work as part of team or independently if required

Member Service Officer

Police Bank
Norwest, Parramatta & Sydney Branches, NSW
02.1994 - 05.2020
  • Conducted personal and home loan interviews, assessed applications and supported members through to funding.
  • Liaised with external parties (eg/ solicitors) to assist members achieve their goals
  • Recommended specific products and services alignment with individual needs and requirements of the member
  • Assisted customers daily by approaching conversations with a positive attitude and focus on customer satisfaction
  • Addressed members concerns with products or services. Offered solutions relevant to their individual needs
  • Maintained customer records by updating account information
  • Updated member records to promote efficiency and team effectiveness in all interaction
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery
  • Promoted products or services to each customer to achieve sales targets
  • Answered telephone enquiries on banking products including savings, loan and credit card accounts
  • Strong cash handling experience Executed customer transactions including deposits, withdrawals and foreign currency transactions
  • Provided support to other branch and head office staff
  • Assisted with testing of a new loan platform

Skills

  • Inter Department Collaboration
  • Understanding Customer Needs / Excellent Customer Service
  • Establishing and Maintaining Customer Relationships
  • Patient and Empathetic
  • POS and Reservation Platform / Systems Process bookings and invoice preparation EOM reporting
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Self motivated
  • Cultural Awareness and Sensitivity

Certification

  • St Johns 1st Aide HLTAID009, HLTAID010 and HLTAID011 31 March 2022
  • Working with Children Check
  • Certificate 4 in Banking Services

Affiliations

  • Member of Pittwater Outrigger Club
  • Enjoy keeping fit & active.
  • Twice completed Bloody Long Walk “Palm Beach to Manly” & registered again for this year

References

References available upon request.

Timeline

Senior Customer Service Receptionist

Waves Fitness and Aquatic Centre
11.2022 - Current

Casual Customer Service Receptionist

Waves Fitness and Aquatic Centre
06.2022 - Current

Member Service Officer

Police Bank
02.1994 - 05.2020

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Kim Meddings