Kim-Michelle Loughnan
Ballarat Central,Victoria
Summary
Seasoned Bar Manager with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges with roles in the hospitality industry.
Overview
8
8
years of professional experience
Work History
Bar Manager
Irish Murphy's Ballarat
06.2022 - 09.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Bar Manager
Bunch Of Grapes Hotel
02.2018 - 05.2022
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bar/Venue Manager
Mojo's Pool & Lounge Bar
01.2017 - 10.2018
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Supervised events from start to finish using effective crowd control methods.
Education
High School Diploma -
Sebastopol Secondary College
Ballarat VIC11.1990
Skills
Team Leadership
Staff Training
Health and safety
Training and mentoring
Responsible Alcohol Service
TAB Certified
Bar Management
Inventory Management
Staff Scheduling
Organizational ability
Health codes compliance
Shift Scheduling
Supervisory Experience
POS Terminal Operation
Timeline
Bar Manager
Irish Murphy's Ballarat
06.2022 - 09.2024
Bar Manager
Bunch Of Grapes Hotel
02.2018 - 05.2022
Bar/Venue Manager
Mojo's Pool & Lounge Bar
01.2017 - 10.2018
High School Diploma -
Sebastopol Secondary College
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