Summary
Overview
Work History
Skills
Certification
Timeline
Generic

KIM MILLER

Knoxfield,Australia

Summary

As a proven leader and efficient Shift Supervisor at Knox Tavern, i am commended for effective collaboration and achieving results in fast-paced environments. I am highly adaptable, skilled in problem-solving,and excelling in conflict resolution. I have experience working in all areas of the venue including TAB, Sports Bar, Gaming, Functions and Bistro. I consider myself to be a professional leader with strong expertise in overseeing daily operations and team coordination.

I have read the requirements of the role and am available to work weekends and evenings. I am available to start immediately and look forward to hearing from you should you wish to discuss my resume further.


Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Knox Tavern
06.2023 - Current

passionate TAB attendant to join the friendly and professional team. As TAB Attendant you will be responsible for providing friendly and professional customer service within our venue.


• Extensive Experience in a Hospitality in and TAB processes.
• Exceptional customer service skills and a friendly can-do attitude.
• Able to work both independently and in a team environment whilst responsible for opening, closing and daily balancing procedures.

I am adept at handling changing customer needs.

  • Maintained high levels of cleanliness, organization storage and sanitation of food and beverage products to ensure quality.
  • Delegated work to staff, setting priorities and goals
  • Trained new employees on proper bar tending techniques and food safety protocols
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day
  • Restocked beer and liquor regularly and after special events
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience
  • Implemented cost control measures to reduce waste without compromising quality standards
  • Participated in weekly management meetings to discuss operational issues or concerns
  • Enforced health and safety regulations in the bar area
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences

Skills

  • Shift reporting
  • Labor and food cost control
  • Safety reviews
  • Attendance oversight
  • Safety awareness
  • Revenue benchmarks
  • Employee training
  • Staff scheduling
  • Training and mentoring
  • Conflict resolution techniques
  • Customer-oriented
  • Cash handling

Certification

  • Responsible service alcohol
  • Food safety certification
  • TAB Certification
  • TAB Compliance
  • Responsible service gaming

Timeline

Shift Supervisor

Knox Tavern
06.2023 - Current
  • Responsible service alcohol
  • Food safety certification
  • TAB Certification
  • TAB Compliance
  • Responsible service gaming
KIM MILLER