Kim Mills
East Ballina,NSW
Summary
Thorough Quality Assurance Manager creates successful quality assurance strategies and processes. Accomplished at identifying deficiencies and initiating solutions to problems. Experienced performing both process and outbound inspections.
Overview
32
32
years of professional experience
Work History
Quality Assurance Officer
Transport For NSW
04.2002 - 07.2020
- Streamlined workflows by automating repetitive tasks, increasing efficiency in the QA department.
- Facilitated effective communication between departments regarding quality matters, fostering a collaborative working environment.
- Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
- Enforced compliance with industry regulations, maintaining up-to-date knowledge on relevant guidelines and changes in legislation.
- Established comprehensive documentation systems to maintain records of all test results, audits, and inspections.
- Liaised with external auditors during certification processes, demonstrating an unwavering commitment to meeting stringent regulatory requirements for product safety and effectiveness.
- Implemented continuous improvement initiatives focused on enhancing overall product quality and reducing waste within production processes.
- Maintained a high level of expertise in quality assurance processes through ongoing professional development and staying abreast of industry trends, ensuring the organization''s continued competitive edge in the marketplace.
- Monitored activities and supporting systems to meet compliance regulations.
- Developed training programs for employees to enhance their understanding of quality assurance principles and practices.
- Conducted risk assessments to identify potential hazards and develop mitigation strategies in the production process.
- Designed custom reports for management highlighting key performance indicators related to quality control activities.
- Analyzed data trends to proactively address potential issues before they escalated into more significant problems.
- Reduced defect rates through meticulous inspection processes and root cause analysis.
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
- Improved manufacturing processes by identifying areas of inefficiency and recommending corrective actions.
- Achieved customer satisfaction with thorough audits of products, ensuring adherence to standards.
- Provided extensive quality assurance training via both in-person and remote teleconferences.
- Monitored staff organization and suggested improvements to daily functionality.
- Conducted risk assessments to identify and mitigate potential quality issues.
Works Support Officer
Transport For NSW
11.2001 - 04.2002
- Created, prepared, and delivered reports to various departments.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Facilitated seamless transitions during system upgrades or migrations through clear communication and user education efforts.
- Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
Customer Service Officer
Transport For NSW
03.1988 - 11.2001
- Provided primary customer support to internal and external customers.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Completed data entry to record call notes, suggestions and questions.
Education
Auditing To ISO Standards in Quality, Safety & Env
SAI Global
SAI Global Sydney01.2010
Cert IV Level in Training And Assessment
MRWED
Sydney2005
Skills
- ISO standards knowledge
- Customer Focus
- Team Development
- Staff Training
- Project Management
- Quality Management Systems
- Process Improvements
- Data Interpretation
- Auditing Techniques
- Industry-Specific Knowledge
- Quality control tools
- Preventative Measures
- Internal Audits
- Documentation Review
- ISO Standards
- Employee Training
- Quality Control
- Continuous Improvement
- Quality assurance background
- Quality Assurance Management
- Audit reporting
- Risk Analysis and Mitigation
- Quality Systems
Accomplishments
Acting in Management Roles at State Level.
> Quality Manager 12 Months.
> Environmental Manager 12 Months.
> Travel throughout NSW Region completing Safety Audits across numerous projects to Federal Safety Standard for General Manager.
> Transport NSW state Representative for Work Safety Improvements liaising with Interstate Authorities and development of National Guidelines for Working in Traffic with TMAs.
Timeline
Quality Assurance Officer
Transport For NSW
04.2002 - 07.2020
Works Support Officer
Transport For NSW
11.2001 - 04.2002
Customer Service Officer
Transport For NSW
03.1988 - 11.2001
Auditing To ISO Standards in Quality, Safety & Env
SAI Global
Cert IV Level in Training And Assessment
MRWED
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