Kim Morice
AIRLIE BEACH,QLD
Summary
Enthusiastic & eager to contribute to a team’s success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and satisfaction. Motivated to learn, grow and excel in a positive, fun and upbeat work environment while helping customers.
Overview
22
22
years of professional experience
Work History
Assistant Guest Services Manager
Blue Horizon Resort
Airlie Beach, Qld
03.2023 - 09.2023
- Perform front office operations including check-ins and checkouts, telephone calls, reservations, concierge services.
- Coordinated with other departments to ensure seamless integration of guest services activities into overall hotel operations.
- Ensured compliance with local health regulations as well as industry standards relating to safety and security protocols.
- Maintained positive relationships with vendors who provided essential goods or services to the hotel.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Provided guest assistance and information regarding local attractions and points of interest.
- Hirum Management System experience
Guest Check-in Agent
Mantra Club Croc, Accor Hotels
Airlie Beach, QLD
11.2022 - 03.2023
- Ensure a smooth and efficient experience delivered to all guests at registration, during their stay and at check out
- Providing Superior customer service
- Resolving any guest concerns that may occur in a professional and calm manner.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Responded promptly to emails and phone calls from customers seeking assistance or information about hotel services.
Guest Check-in Agent
Virgin Precision Aviation, Proserpine Airport
Proserpine, QLD
10.2021 - 04.2022
- Ensure a smooth and efficient experience to all guests during the boarding process
- Verify customers travel documents and uphold aviation safety
- Providing superior customer service.
Business Owner
Whitsunday Day Spa Hair & Beauty
08.2016 - 11.2020
- Realistic budgets based upon costs and fees for effectively operating business
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs
- Devised and deployed sales & marketing tactics to drive strategic growth and support achievement of revenue goals
- Kept all building areas and equipment functional and well organized to promote business performance
- Created and monitored promotional approaches to increase sales and profit levels
- Trained and developed team members throughout business
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across operations
- Reconciled daily sales, returns and financial reports with schedule software management system.
Home Tutor
Charters Towers Distance EDU
10.2018 - 08.2020
- Prepared lesson plans to meet goals identified in students’ individualized study pans for year 7 & 8
- Administered feedback to using positive reinforcement techniques to encourage & build confidence
- Offered complete instructional support for my son whom was unable to attend regular class
- Work within study guides and assessments to evaluate and boost knowledge.
Business Owner
Andy’s Carpentry and Interior Design services
01.2007 - 08.2016
- Put together realistic budgets based upon costs and fees for effectively operating business on schedule within time frame
- Interfaced effectively with team members, including contractors and vendors to resolve issues and discuss ideas
- Originated and developed creative design concepts using CAD design software that exceeded clients expectations
- Created professional presentations to creatively communicate design intent and direction
- Developed space planning concepts, colour palette selections and textile presentations.
Business Owner
Hair For Who
01.2002 - 06.2006
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
- Helped clients achieve desired looks for routine wear and special events
- Trained salon staff in traditional and innovative haircutting techniques and salon managements
- Created marketing advertisements to increase sales
- Upselling aftercare products and providing personalized care for return visitors
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences
- Areas clean and properly sanitized to minimize risk and cross-contamination
- Grew sales annually with great work ethic, individualized beauty care plans and positive attitude.
Education
Achievements
Skills
- Business Operations
- Consulting
- Sales goals
- Purchasing
- Marketing strategy
- Business planning
- Appointment setting
- Point of sales system
- Staff management
- Clients’ needs assessment
- Scheduling
- Product knowledge
- New product information
- Visual displays
- Product sales
- Prompt decision making
References
References available upon request.
Timeline
Assistant Guest Services Manager
Blue Horizon Resort
03.2023 - 09.2023
Guest Check-in Agent
Mantra Club Croc, Accor Hotels
11.2022 - 03.2023
Guest Check-in Agent
Virgin Precision Aviation, Proserpine Airport
10.2021 - 04.2022
Home Tutor
Charters Towers Distance EDU
10.2018 - 08.2020
Business Owner
Whitsunday Day Spa Hair & Beauty
08.2016 - 11.2020
Business Owner
Andy’s Carpentry and Interior Design services
01.2007 - 08.2016
Business Owner
Hair For Who
01.2002 - 06.2006
Achievements
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