Kim Munro
Cooyar
Overview
23
23
years of professional experience
1981
1981
years of post-secondary education
Work History
Produce Department Manager
IGA
Dayboro
09.2024 - 01.2026
- Managed daily operations of the produce department to ensure quality and freshness.
- Trained staff on proper handling and storage of fruits and vegetables.
- managed and maintained adequate stock levels and reduce waste.
- Ordered stock and was responsible for display and quality checks.
- Price changes in computer system as needed.
- I also was responsible for all stock receiving for the store as well as all milk ordering.
- Assisted customers with product selection and provided expert knowledge on produce.
- Resolved customer complaints promptly and professionally.
- Coordinated with vendors regarding order placement and delivery schedules.
- Maintained cleanliness of work area by sweeping floors, cleaning shelves, disposing of trash bins regularly.
- Collaborated with other department managers to ensure efficient ordering processes and timely deliveries.
- Assisted customers with selection of produce items upon request.
- POS experience
Cake decorator
Costco
Northlakes
09.2018 - 09.2024
- Decorated cakes using various techniques and design styles.
- Collaborated with team members to fulfill customer cake orders efficiently.
- Maintained a clean and organized workspace in compliance with food safety standards.
- Mixing and measuring large quantities using heavy equipment.
- Worked as a very close team in production of various cakes, slices and desserts.
Customer Service Supervisor
IGA Frenches Forest
Petrie
03.2003 - 05.2018
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Answered phone calls and responded to questions and concerns.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- POS experience
- Fridge/Freezer manager
- Produce manager
Education
Caloundra High School
Caloundra, QLDSkills
- Quality control
- Stock ordering
- Stock receiving
- Presentation
- Care and respect
- POS systems
- Effective communication
- Attention to detail
- Customer service
References
References available upon request.
Timeline
Produce Department Manager
IGA
09.2024 - 01.2026
Cake decorator
Costco
09.2018 - 09.2024
Customer Service Supervisor
IGA Frenches Forest
03.2003 - 05.2018
Caloundra High School