Hi, I’m
Kim Nguyen
Brisbane,QLD
Summary
I am enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Self-motivated, leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
7
years of professional experience
2
Languages
Work History
TMT Marketing Brisbane , QLD
Campaign Manager
05.2024 - Current
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Established effective communication channels among cross-functional teams leading to seamless collaboration during campaign development process.
TMT Marketing Brisbane, QLD
Recruiter and Sale Coordinator
2023.08 - Current (2 education.years_Label)
Job overview
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced internal communication by creating a centralized information hub accessible to all team members.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Streamlined internal communication for improved decision-making and problem-solving capabilities.
- Developed and executed strategic plans to achieve organizational growth and increased revenue.
- Mentored junior team members, fostering a culture of continuous learning and skill development.
TMT Marketing
Sale Representative
2023.06 - Current (2 education.years_Label & 2 education.months_Label)
Job overview
- Built strong relationships with potential donors through engaging face-to-face interactions.
- Achieved fundraising targets consistently by utilizing persuasive communication skills and a proactive approach to soliciting donations.
- Improved overall team performance by actively participating in training sessions and sharing best practices with colleagues.
- Utilized data-driven decision-making processes to optimize fundraising tactics, leading to increased contributions from individual donors.
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
Foodworks
Supervisor
05.2017 - 06.2023
Job overview
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined the checkout process for faster service and improved customer experience.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
Corinda State High SchoolCorinda, QLD
High School Diploma
11.2021
Skills
- Talent Management
- Pre-Employment Screening
- Recruitment
- Administrative Support
- Building Rapport
- Marketing Knowledge
- Organizational skills
- Customer service
- Team collaboration
- Coaching and Mentoring
- Employee Relations
- Team building
- Emotional intelligence
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Campaign Manager
TMT Marketing
05.2024 - Current
Recruiter and Sale Coordinator
TMT Marketing
2023.08 - Current (2 education.years_Label)
Sale Representative
TMT Marketing
2023.06 - Current (2 education.years_Label & 2 education.months_Label)
Supervisor
Foodworks
05.2017 - 06.2023
Corinda State High School
High School Diploma
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