Kim Nguyen

• Prepared students for standardized tests by reviewing key concepts and administering practice exams.
• Responded to email and telephone requests to provide students with specific information.
• Collaborated with parents to develop appropriate tutoring lessons.
• Organised supplementary materials to reinforce difficult concepts, ensuring materials are related to students curriculum.
• Conducted review sessions to help students prepare for tests.

• Worked closely with kitchen team to ensure prompt delivery of food orders during busy periods in events..
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
• Strengthened communication skills through regular interactions with others.

• Created inviting environment for customers by maintaining store organization and cleanliness.
• Stocked merchandise, clearly labelling items, and arranging according to size or colour.
• Increased sales revenue through effective product recommendations tailored to individual customers.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

• Verified prepared food met standards for quality and quantity before serving to customers.
• Participated in regular trainings to stay current on industry best practices and trends.
• Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
• Prepared and served various food and drink items to customer specifications in fast-paced environments.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

• Worked closely with shift manager to solve problems and handle customer concerns.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Used POS system to enter orders, process payments and issue receipts.

GPA: 3.96

• Visual Arts Body of Works Display
• Member of BookClub and SRC