Kim Norley
Broken Hill,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Education Administration Support
TAFE NSW
09.2023 - Current
- Delivered efficient and high-quality administrative support to facilitate daily teaching and learning operations, and ensure seamless activity coordination.
- Maintained the accuracy and integrity of educational, financial, and CRM data systems to enhance administrative efficiency and data accessibility.
- Collaborated with the Head Teacher, TAFE Services Coordinators, and corporate services—including student services and facilities—to support daily teaching operations.
- Assisted in aligning operational activities with team plans and deadlines by working closely with planning and implementation coordinators.
- Supported incident management and coordinated responses to information requests, ensuring effective communication, and teaching team involvement in local events.
- Provided timely and accurate responses to inquiries, delivering exceptional customer service, and prompt issue resolution.
- Built and maintained strong stakeholder relationships to support service delivery and customer satisfaction.
- Upheld TAFE NSW values by ensuring compliance with policies, and fostering a safe, inclusive, and respectful workplace.
- Prioritized customer needs in all aspects of decision-making and service provision.
- Worked with the line manager to establish and review performance development plans aligned with organizational goals.
- Assisted in providing administrative support across multiple campus locations, as required to meet operational demands.
Customer Service
Outback Whips & Leather
09.2015 - 09.2023
- Customer Service Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Maintained organized filing system of paper and electronic documents. Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Built and maintained strong working relationships with team members.
Customer Service
Old Fashion Favorites
10.2013 - 06.2014
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Rang up orders on cash register to process cash, credit card and personal check payments.
Manager
Leading Edge Telecoms
09.2009 - 07.2012
- Sub-Let to Telstra
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Maintained and recorded customer information in database.
- Resolved customer complaints by escalating calls to proper department.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Cert III in Business
TAFE NSW
NSW01-2024
Year 10 Certificate -
Broken Hill High School
01.1996
Skills
- Customer service and sales
- POS system operation
- Product recommendations and upselling
- Customer relationship management
- Administration and office support
- Data entry and record management
- Microsoft Office Suite proficiency
- Document preparation and invoicing
- Communication skills
- Verbal and written communication
- Professional phone and email etiquette
- Team collaboration and stakeholder engagement
- Organizational skills
- Attention to detail
- Multitasking and time management
Hobbies
- Horse Riding
Timeline
Education Administration Support
TAFE NSW
09.2023 - Current
Customer Service
Outback Whips & Leather
09.2015 - 09.2023
Customer Service
Old Fashion Favorites
10.2013 - 06.2014
Manager
Leading Edge Telecoms
09.2009 - 07.2012
Year 10 Certificate -
Broken Hill High School
Cert III in Business
TAFE NSW
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