Kim Parsons
68 Callum Street, Cairns ,QLD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Advisor
Department Of Transport And Main Roads
06.2017 - 01.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services
- Responded to customer needs through competent customer service and prompt problem-solving
- Developed and maintained comprehensive knowledge of procedures, processes and required services
- Assisted customers with government services including licensing, registration and wide range of other products through variety of communication channels
Customer Service Officer - Teller
Westpac Banking Group
04.2003 - 11.2013
- Delivered excellent customer service and referred customers to appropriate specialists within the bank in order to assist with their enquiry
- Dealing with transactions including deposits, withdrawals, fund transfers, bank cheques and foreign currency requests
- Promoted a broad range of products suitable to the customer including insurance, investments, credit cards and loans.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Payroll and Office Management
Raging Thunder Adventures
01.2001 - 01.2003
- Payroll processing and creation of monthly reports for management
- Inventory, stock-take and purchasing for office
- Front of house including customer service and administration
- Reservations and Marketing including promotion of special offers.
Administration Officer
QLD Railways Institute
01.1999 - 01.2001
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Managed daily payment processing and drafted related financial documents.
- Managed monthly committee member meetings including travel and accommodation arrangements.
- Personal Assistant duties in relation to the Office Manager and Operations Manager including but not limited to record management, processing of documentation and general administrative duties.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
Skills
- Attention to detail and analytical approach to problem solving
- Customer Relations
- Ability and willingness to learn new skills and execute them in the workplace
- Call Centre Operations
- Data Entry
Certification
- Certificate IV in Accounting & Bookkeeping
July 2024-current
- Certificate III in Business - Office Administration
November 2001
References
Available on request
Timeline
Customer Service Advisor
Department Of Transport And Main Roads
06.2017 - 01.2024
Customer Service Officer - Teller
Westpac Banking Group
04.2003 - 11.2013
Payroll and Office Management
Raging Thunder Adventures
01.2001 - 01.2003
Administration Officer
QLD Railways Institute
01.1999 - 01.2001
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