Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kim Paterson

Morphett Vale,SA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.


Experienced manager directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. An analytical approach to business planning and day-to-day problem-solving.


Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

26
26
years of professional experience

Work History

Office Services & Facilities Manager SA & WA

Aon
01.2012 - Current
  • Supervised 3 staff in day-to-day facilities activities.
  • Oversaw national telephony team, managing team resourcing, day-to-day operations, maintaining processes and procedures
  • Worked with the business to coordinate national telephony support
  • Drove continuous improvement of processes and systems operation.
  • Responded to building emergencies and managed repairs.
  • Investigated problems and determined appropriate remedies.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Created sustainable improvement initiatives for efficient use of energy.
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
  • Maintained inventory and ordered supplies to keep facility resources readily available.
  • Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
  • Controlled expenses to meet budget requirements.
  • Oversaw annual budget to handle supply, labor and maintenance needs.
  • Negotiated contracts with vendors to obtain beneficial and cost-effective terms and conditions.

Personal Assistant to the General Manager

Brauer Professional
07.2009 - 01.2012
    • Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
    • Used discretion when handling confidential information.
    • Oversaw personal and professional calendars and coordinated appointments for future events.
    • Updated spreadsheets and created presentations to support executives and boost team productivity.
    • Maintained appropriate filing of personal and professional documentation.
    • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
    • Responded to emails and other correspondence to facilitate communication and enhance business processes.
    • Attended meetings, took notes and tracked action items.
    • Served as point of contact between clients and managerial staff.
    • Coordinated events and worked on ad hoc projects.

PA & State Administration Coordinator

OfficeMax
04.1998 - 07.2009
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Gathered and organized materials to support operations.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Used discretion when handling confidential information.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Education

Diploma - Business Administration And Management

TAFE SA
Adelaide, SA
1998

Skills

  • Inventory Procurement & Vendor Management
  • Supply Chain Management
  • Operations Oversight
  • Schedule Coordination & Management
  • Team Direction, Leadership and Supervision
  • Budget Administration and Cost-Reduction Methods
  • Data Analysis
  • Problem Solving and Investigative Skills
  • Change Management
  • Process Improvement
  • Interpersonal Communication & Relationship Building

Additional Information

Relevant & Technical Skills


  • Experienced Microsoft 365 User
  • Extensive Knowledge & Understanding of SharePoint
  • Basic Knowledge of Power Apps
  • Experienced Coupa User
  • Experienced Workday User

Timeline

Office Services & Facilities Manager SA & WA

Aon
01.2012 - Current

Personal Assistant to the General Manager

Brauer Professional
07.2009 - 01.2012

PA & State Administration Coordinator

OfficeMax
04.1998 - 07.2009

Diploma - Business Administration And Management

TAFE SA

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Kim Paterson