Kim Penola KP
Andergrove,Queensland
Summary
Results-oriented Sales Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Support Worker
Wellways
Mackay, QLD
06.2024 - Current
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Support Worker
Unique Directions
Mackay, QLD
09.2023 - 05.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Retail Sales Assistant
Liquior Land
Mackay, QLD
09.2023 - 11.2023
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
Store Associate
Goldmark Jewellers
Karratha, WA
07.2022 - 11.2022
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered questions about store policies and addressed customer concerns.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Informed customers of current store promotions to encourage additional sales purchases.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Supported loss prevention goals by monitoring shopper behavior.
- Tracked down hard-to-find merchandise at diverse locations.
- Was CLOSED DOWN IN DECEMBER 2022 DUE TO STAFF SHORTAGES AND UNABLE TO KEEP STAFF.
SALES AND SERVICE ATTENDANT
BP Paget
Paget, Mackay
01.2021 - 02.2022
- Console operator and coffee maker speciality
- Works well under pressure and will give 100%
- Ready to start with you
- Quick learner and team player
- There's No I in team
- Rotating roster
- Provided high level of assistance to customers during special events, fundraisers and private parties.
- Checked with customer before presenting bill and offered to take additional orders.
- Maintained clean and orderly work station.
- Facilitated sales of services and goods.
- Cleared finished items, tidied tables and replaced or refreshed items.
- Checked with customers frequently after serving to confirm positive dining experience.
- Greeted customers and offered preferred seating if available.
- Complied with all federal and state regulations regarding food safety and waste disposal.
- Asked customers for confirmation of meal satisfaction.
- Explained food preparation methods to patrons with allergies and gluten intolerances.
Education
Mackay North State High School
Mackay North, QLD1986
Skills
- SKILLS General Facility Cleaning
- Product and Service Knowledge
- Sales and Operations
- Recordkeeping and File
- Maintenance
- Customer Service and Assistance
- Customer Care
- Shift Work
- Reading Comprehension
- Daily Progress Reports
- Restaurant Operation
- Active Learning
- Excellent Nonverbal
- Communication Skills
- Resolving Shipping and Delivery
- Problems
- Standard Operating Procedures
- Understanding
- Email and Telephone Follow-Ups
Goal-Oriented
Sales expertise
Stock management
Housekeeping tasks
Daily living support
Emotional Support
Confidentiality and Privacy
Additional Information
- If you are like most successful sales managers, you're never satisfied with your company's sales. An extra push here, an additional call there, and your team could generate an additional 10%. I am the person who can supply the extra 10% or more.
- Applying myself in all areas in housekeeping, displays, cleanliness, upselling and whatever the job entails.
- I'd like the opportunity to do the same for you.
- I love a challenge and thrive on it. My goals and desires are to meet and exceed sales targets and I have in prior times and most definitely can do it for you.
- References:
- Jillaine Tass 0408553601
- Dahe' Wie 0479048076
Timeline
Support Worker
Wellways
06.2024 - Current
Support Worker
Unique Directions
09.2023 - 05.2024
Retail Sales Assistant
Liquior Land
09.2023 - 11.2023
Store Associate
Goldmark Jewellers
07.2022 - 11.2022
SALES AND SERVICE ATTENDANT
BP Paget
01.2021 - 02.2022
Mackay North State High School