Kim Pietrini

• Create and manage a dynamic staffing strategy to maintain necessary staffing for regular operations and to expand the workforce during peak seasons
• Offer guidance, resolve issues, and serve as an advanced knowledge resource for employees to provide superior technical problem-solving support
• Conduct managerial tasks such as on-the-job training, hiring, scheduling, organizing team meetings, communicating with staff, overseeing performance, and addressing employment concerns to promote efficient team functioning
• Work jointly with various departments on introducing and implementing customer services, ensuring that effective communication supports service delivery
• Participate in ongoing improvement efforts, stay updated on provided services and institutional objectives to aid in quality assurance and the provision of adaptable services
• Offer comprehensive administrative assistance to ensure the provision of efficient student services and support
• Lead by example in fostering a safe, healthy, and inclusive workplace by implementing and evaluating relevant strategies and policies.

· Carried out day-day-day duties accurately and efficiently.

· Improved operations through consistent hard work and dedication.

· Applied customer feedback to develop process improvements and support long-term business needs.

· Formal investigation and management of complaints including conducting fact finding interviews, analysis of report findings, provision of recommendations and implementation of recommendations including staff performance management plans when required

· Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

· Managed team of employees, overseeing hiring, training and professional growth of employees.

· Used critical thinking to break down problems, evaluate solutions and make decisions.

· Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

· Proved successful accomplishing multiple tasks within tight deadlines and fast-paced atmosphere.

• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
• Confirmed appointments, communicated with clients, and updated client records
• Answered central telephone system and directed calls accordingly
• Maintained confidentiality of information regarding patients
• Resolved customer problems and complaints
• Collected information, forms, and signatures from patients or family members to create an efficient admissions experience.

• Developed lesson plans to encourage student progress and advance performance level
• Evaluated student performance and documented progress and goals
• Supported student drivers in hands-on road training
• Retained current and thorough knowledge of state driving laws and regulations.

• First point of contact for clients and offered friendly and efficient service to customers, handled challenging situations with ease
• Exceeded goals through effective task prioritization and great work ethic
• Answered incoming calls, directing clients to individuals addressing specific needs
• Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel
• Scheduled office meetings and client appointments for staff teams.