Kim Porter

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Led successful accreditation of Equip 6 and Human Service standards
• Collaborated with other departments to develop integrated Communication strategies
• Built and strengthened industry partnerships to improve service quality.
• Identified metrics to measure and evaluate the effectiveness of quality service delivery.

Continue to manage the following portfolio: Workforce, Rostering, Quality and Communication

• Led the development of operational service delivery for the expansion of the Early Parenting Sector in Victoria
• Coordinated cross-functional teams to resolve project issues and mitigate risks.
• Continue to meet project deadlines without sacrificing build quality, service quality or workplace safety.
• Provide detailed project status updates to stakeholders and executive management.
• Identify plans and resources required to meet project goals and objectives.
• Developed and initiated projects, managed costs, and monitored performance.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Managed projects from procurement to commission.
• Collaborate as part of the executive team to ensure clinical governance overall services of Tweddle
• Liaise with local cultural brokers to ensure inclusive service delivery
• Support and engage with partners such as Barwon and Bendigo Health to delivery on the statewide delivery of EPC's
• Lead strategic business development
• Completed workforce planning actions and capacity building
• Developed a workforce that is supportive, responsive and highly skilled to do this clinical work.
• Redevelopment of systems and process to support practitioners day to day operation
• Communicating and advocating for future and increased funding for this important stage of development
• Overseen and coordinated the Tweddle redevelopment of Footscray and the greenfield site of Wyndham by liaising with the Victorian Health Building Authority (VHBA), supplies and contractors to ensure the building is one that meets the needs of babies, toddlers, families, staff and communities
• Leading service planing and overseeing project plans that delivery on the organisational goals and strategic direction
• Managing partnerships with Bendigo Health and Barwon Health to support their future Early Parenting Centres
• Contributing to the growing Early Parenting Sectors Model of care, Workforce Readiness and international recruitment
• Managing end to end Aboriginal art project

• Manage the delivery of service at the Caroline Springs, Bacchus Marsh, Essendon, Melton, Werribee, Tarneit
• Lead improvements to teaching practice by the development of education programs
• Engage and embed a staff culture that engages care givers in educational conversations
• Manage effective staff resourcing model to ensure financial stability
• Design, develop and embed sustainable strategic visions that take into account community needs
• Led and manage the development of shop fit outs and education spaces including maintance and design
• Established foundational processes for business operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Trained and developed team members to build human capital.
• Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.

• Contract
• Delivery of training for emerging leaders in the Child and Family Welfare sector by:
• Providing excellent communication skills, both verbal and written.
• Proving to be successful working within tight deadlines and a fast-paced environment.

• Delivery of Protective intervention training to school in Victoria
• Work with school to address behaviour via the use of positive behaviour methods
• Empower staff to understand their strengths and work in different ways
• Aligning wellbeing practices, procedures with strategic vision of the school and the community by designing telehealth service for students in remote learning and onsite engagement
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Facilitated virtual, in-person and blended learning sessions.

• Delivery of course in: Community Services/ Mental Health Programs
• This role includes delivery of a range of accredited training and assessment to students through a Moodle platform, providing webinars to support learning, working with the product development team to create scope and sequence documentation for ASQA framework, develop engaging elearning materials and provide consultancy on best practice of learning principles
• Collaborated with management to identify and prioritize new development concepts.
• Monitored and tracked user progress to identify improvement opportunities.
• Facilitated product development with implementation of standard best practices.

• Developing others by leading improved practice through clinical supervision, developing engaging professional development and role modelling, implementing, and embedding restorative practices in the school
• Working with school leadership and Melbourne City Mission executives to deliver on improving clear and evidenced based improvements to clinical governance and leading evidence-based change
• Collect and analyse data to support the development of the wellbeing strategic action plan while forming part of the OHS commitment to ensure safe learning environments and oversea the effective use of resources and collaborating with parents and others to inform teaching and wellbeing practices
• Develop, design, led and embed Respectful Relationship and Hope curriculum into the school by collaborating with others, teaching professional and wellbeing specialists
• Support the development of educational space via ensuring spaces are built to support educational growth and safety
• Ensure that building are maintained to meet OHS standards
• Managing critical incidents and responses
• A member of Clincial Governance committee for Melbourne City Mission
• A member of the Healing Orientated Framework implementation team

• Led employees through effective communication, coaching, training, and development.
• Delivered regular team meetings for aligned work towards common goals.
• Recruited and trained high-performing team members, maintaining optimised service delivery.
• Led the development of the Doctors in Schools program, psychologist in Schools program and Respectful Relationship program.
• Coordinated team collaboration to share ideas and build best practices.
• Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
• Implemented training programs to maximise team member development and potential.
• Established team priorities, maintained schedules and monitored performance.

• This role included coordinating and teaching a range of students entering the social welfare field
• Provide direction and support to lectures
• Develop training and assessment material and delivered engaging lessons

• Provided responsive in-shift supervision, supported and debriefing to Telephone Counsellors, and provided after hours on-call support for Wesley Children, Youth and Family Services, Including responding to crises or debriefing after a crisis
• Contributed to the planning and implementation of operational objectives of the workplace and strategic
• Provided directions to both Wesley Mission Victoria & Lifeline, assisted in the development of procedures for the management of individual callers
• interface between Lifeline Melbourne and other emergency and counselling services, ensured Telephone Counsellors adhere to all Lifeline Melbourne procedures and policies and
• Enforced company policies and regulations with employees.
• Undertook corrective action in cases of non-compliance
• Assisted with rostering, coordination of supervision and training of Telephone Counsellors
• Managed an allocated caseload of Telephone Counsellor
• provided external training to Community/ Corporate clients around self-care, mental health concerns and suicide

• Trained the Community Services program for the Australian College of Applied Psychology (ACAP)
• Assess and teach under the ASQA guidelines for the Diploma of Community Service (Case Management) and
• Developed assessment material and learner guides, completed Validation, mapping and moderation, developed e-learning resources, led development of online spaces

• Worked with corporate organisations to deliver mental health training for managers while ensuring that they had significant understanding and facts on current workplace and HR laws.

• Delivery of Community Services and Management course (Part time)
• Led a team of trainer and assessors to successful delivery Community Services and Management course according to the ASQA frameworks and guidelines for this course while developing materials that reflect current industry trends and best practice.

• Maintained on the casual bank
• Planned, organised, implemented, guided and evaluate play and age-appropriate learning experiences for young children, observed, recorded and interpreted children’s health, behaviour and development, recognised parenting behaviours that indicate concern related to the level of risk to a child and modelled and provide parenting education

• Planned and delivered numerous activities and special events.
• Developed communication strategies to promote educational opportunities.
• Led weekly team meetings to develop greater skills and knowledge
• Delivered Training both in-person and online
• Developed learning materials to meet diverse learning needs

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Worked with team to identify areas of improvement and devised solutions to improve client outcomes
• Built strong relationships with children, families and partners through a positive attitude and attentive responses.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Mentored and guided employees to foster proper completion of assigned duties.
• Provided clinical guidance to staff and to further developed and created a therapeutic program that suits the needs of children in out of home care
• Provided an environment of cultural safety

• In this role I provided staff supervision, developed a strategic vision for the program implementation, designed and developed a steering committee, oversaw the Victorian budget, provided case management to students and their families, presented at local networks and conferences

• Contract role (Afterhours)
• Monitored participant workflow and behaviors throughout training process.
• Developed effective training plans based on department needs and objectives.
• Tracked attendance and evaluated progress for assigned students
• Implemented diverse instructional methods, optimizing student engagement.
• Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.

• Kids in Focus, -Developed and deliver individual and/or Therapeutic group work with childre -Provided case management and revie -Provided counselling and psycho-education to address AOD issues, trauma, grief and loss, and family disharmony - Led and oversaw the development on the Kids in Focus Program in the Barwon Region including planning and forecasting and strategic vision.

• Children’s Protection Society -Led staff member ‘s of Child FIRST to the development and implementation of policy guidelines and procedures
• Took a lead role in the facilitation of local CPS network development
• Represented CPS and/or Child FIRST at training and network meeting -Undertake assessments of needs and risks in relation to children, young people and families and assist in the provision of service -Convene regular local Family Services Coordination

• Support the residents of Quin House in a range of activities and in a program of individual and group- based activities
• To monitor and support from a community development perspective, -Support Clients using the Community Development framework

• Provide specialist support to young people who are ‘at risk’ aged between 12 and 17 years’ support including histories of rejection, abuse and neglect, substance abuse, suicidality, aggressive behaviour, mental illness and criminal behaviour

• Victorian State Government
• Provide individual assessments and referrals which are responsive to individual prisoner needs, led staff to develop programs that meet the needs of the cohort, lead a multidisciplinary team to contribute to the holistic management of prisoners and prepare reports and make recommendations on best practices

• Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
• Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
• Processed paperwork and hiring details for promotions and lateral position changes.
• Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
• Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.

• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Mentored and guided employees to foster proper completion of assigned duties.
• Promoted high standerds through personal example to help each member understand expected behavious and standards.

• Over these years I held positions in retail, swimming teacher and a teacher’s aid
• All these positions have given me vital skills and enabled me to effectively use my people management and communication skills.