Kim Presnell
Tennant Creek,NT
Summary
Worked in Aged Care for 16 years Administration Officer for 4 years Caring Funny Enthusiastic Administration Officer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
26
26
years of professional experience
Work History
Customer Service Officer
Nt Government
10.2022 - Current
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Set up and activated customer accounts.
- Determined accurate prices for registration customer services, consistently.
- Made outbound calls to obtain account information.
- Collected deposits or payments and arranged for billing.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Provided customer service in a courteous and professional manner.
- Established trustful relationships with customers through effective communication skills.
Assistant Property Manager
Andrews Property
Tennant Creek, NT
01.2021 - 10.2022
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Escalated critical issues to property manager to promote immediate resolution.
- Handled security deposit refunds.
- Met with clients to negotiate management and service contracts.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Oversaw daily operations, maintenance and administration of various properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Handled resident complaints and expedited maintenance requests.
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
- Checked rental eligibility by following company's verification process.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Conducted tours of vacancies with prospective tenants.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
Cleaner
Outback Caravan Park
Tennant Creek, NT
04.2021 - 06.2021
- Replenished amenities such as shampoos, soaps, and lotions in cabins when needed.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Polished furniture to remove dust and dirt buildup.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Provided assistance with laundry services when needed.
- Scrubbed walls to remove scuff marks or stains.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Transported trash bags to designated disposal areas.
- Replenished supply of hand soap, paper towels and other consumables.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Notified managers of repair needs or additions to building operating systems.
- Followed company uniform, performance and security policies with every job.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Dusted furniture, machines or equipment.
Disability Case Manager
ITEC Health
Tennant Creek, N.T
07.2019 - 04.2021
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Conferred with representatives of local governments to assess and meet community needs
- Worked with senior case managers to coordinate team development activities and trainings
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
- Wrote SIL plans
- Wrote ROC up
- Wrote RFS
Administration Assistant
ITEC Health
Tennant Creek, NT
02.2017 - 07.2018
- Payroll
- Enter times into Venus for payroll
- Answer phones
- Collect mail
- Write up Purchase Orders
- Contact suppliers
- Rosters
- Use Microsoft excel, word
- Maintained financial accuracy by collecting deposits, fees and payments
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Arranged rapid office equipment repair and maintenance with vendors
- Organized weekly staff meetings and logged minutes for corporate records
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Administration
Community care Barkly
Tennant Creek, NT
03.2015 - 02.2017
- Answered phones
- Collected mail
- Enter payroll
- Order groceries
- Enter data for NDIS
- Care Plan
Support Worker
Pulkapulkka Kari Aged Care
Tennant Creek, NT
01.1998 - 02.2017
- Transported clients to appointments, shopping venues and entertainment events
- Documented daily activities, behaviors and incidents for permanent record
- Intervened in crisis situations to protect residents and others
- Trained all new personnel
- Drafted timetables and work programs
- Maintained equipment and inventory records.
Education
Hervey Bay High
Hervey Bay, QLDSkills
- Cert 3 in Aged Care
- First Aid certificate
- Able to use Venus payroll
- Petty Cash reconciliation
- Computer skills
- Able to use Microsoft Word,Excel
- Account Management
- Data Entry
- Documentation and Reporting
- Payment Processing
- Records Maintenance
References
References
James Billings
Ph: 0400 458 150
Marlene Hicks
Ph: 0409 066 000
Additional Information
- ADDITIONAL INFORMATION
Timeline
Customer Service Officer
Nt Government
10.2022 - Current
Cleaner
Outback Caravan Park
04.2021 - 06.2021
Assistant Property Manager
Andrews Property
01.2021 - 10.2022
Disability Case Manager
ITEC Health
07.2019 - 04.2021
Administration Assistant
ITEC Health
02.2017 - 07.2018
Administration
Community care Barkly
03.2015 - 02.2017
Support Worker
Pulkapulkka Kari Aged Care
01.1998 - 02.2017
Hervey Bay High
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