Kim Rodgers
Maroona,QLD
Summary
Accomplished Care Manager with a proven track record at Ozcare, adept in care planning and service coordination. Demonstrates exceptional decision-making and patient & family support, ensuring optimal care outcomes. Skilled in clinical documentation and workflow coordination, with a focus on enhancing patient satisfaction and care efficiency.
Overview
24
24
years of professional experience
Work History
Care Manager
Ozcare
12.2023 - Current
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Communicated with healthcare providers to facilitate continuity of care.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
Care Assistant Community Care
Ozcare - Sunshine Coast
02.2021 - 12.2022
- Assisted patients with daily living activities, ensuring their comfort and well-being.
- Supported nursing staff by providing basic patient care.
- Improved patient satisfaction by maintaining a clean and safe environment.
- Documented patient information for accurate medical records.
Care Assistant
Ozcare
10.2019 - 02.2021
- Assisted patients with daily living activities, ensuring their comfort and well-being.
- Supported nursing staff by providing basic patient care.
- Improved patient satisfaction by maintaining a clean and safe environment.
- Documented patient information for accurate medical records.
Care Assistant Community Care
Ozcare
09.2018 - 10.2019
- Assisted patients with daily living activities, ensuring their comfort and well-being.
- Supported nursing staff by providing basic patient care.
- Improved patient satisfaction by maintaining a clean and safe environment.
- Documented patient information for accurate medical records.
Personal Support Worker
Ozcare
09.2011 - 09.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Assistant in Nursing
Mt Koorong Nursing Home
10.2009 - 09.2011
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Medical Receptionist
North Shore Medical Centre
07.2008 - 10.2009
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Medical Receptionist
Southern X-Ray
10.2007 - 07.2008
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Medical Office Manager
CAE Physiotherapy
07.2001 - 10.2007
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
Education
Aged Care
Certifcate 3 in Aged Care
Tropical North Qld Institute Of TAFE01-2013
Office Administration
Certificate 3 in Office Administration
Sunshine Coast Business Academy01-2003
Skills
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
- Workflow coordination
- Policy adherence
- Referral management
- Patient & family support
- Decision-making
- Schedule management
- Training and mentoring
Timeline
Care Manager
Ozcare
12.2023 - Current
Care Assistant Community Care
Ozcare - Sunshine Coast
02.2021 - 12.2022
Care Assistant
Ozcare
10.2019 - 02.2021
Care Assistant Community Care
Ozcare
09.2018 - 10.2019
Personal Support Worker
Ozcare
09.2011 - 09.2018
Assistant in Nursing
Mt Koorong Nursing Home
10.2009 - 09.2011
Medical Receptionist
North Shore Medical Centre
07.2008 - 10.2009
Medical Receptionist
Southern X-Ray
10.2007 - 07.2008
Medical Office Manager
CAE Physiotherapy
07.2001 - 10.2007
Aged Care
Certifcate 3 in Aged Care
Office Administration
Certificate 3 in Office Administration
Similar Profiles
Emma GreenlandEmma Greenland
Activities Officer at OzcareActivities Officer at Ozcare
Anu AbrahamAnu Abraham
Clinical Care Manager at OzcareClinical Care Manager at Ozcare
Prajjwola HamalPrajjwola Hamal
Personal Care Assistant at OzcarePersonal Care Assistant at Ozcare