Kim Simbanegavi
Brisbane,New Zealand
Summary
Service-oriented professional with over 5 years of diverse experience in customer-facing roles, including hospitality and medical reception. Skilled in delivering tailored and positive customer experiences while effectively managing high pressure situations. Adept at working both collaboratively and independently to ensure all tasks are completed in a timely manner.
Overview
5
5
years of professional experience
Work History
Cabin Crew
Jetconnect Qantas
07.2023 - 10.2024
- Managed challenging situations calmly and professionally to improve customer comfort.
- Provided compassionate assistance during medical emergencies onboard, including administering first aid.
- Demonstrated flexibility and adaptability during schedule changes, delays, and challenging situations.
- Maintained a safe cabin environment by conducting thorough safety checks and adhering to CASA regulations.
- Communicated effectively with cabin and flight crew to foster a positive passenger environment.
Receptionist
Astra Healthcare
06.2022 - 07.2023
- Scheduled interviews and managed staff onboarding processes to ensure a smooth integration for new employees.
- Managed high-volume phone lines servicing five hospitals, averaging over 20 calls daily with clients and staff.
- Scheduled meetings and facilitated staff inductions
- Maintained inventory and managed supplies to support operational needs.
- Completed assignments and tasks independently, demonstrating strong organizational skills.
Front of House
Fox and Ferret
07.2019 - 06.2022
- Assisted in training new Front of House staff.
- Maintained cleanliness standards in all front of house areas, ensuring a welcoming atmosphere for guests.
- Monitored inventory levels for front of house supplies, reordering and logging invoices as necessary.
- Provided quality hospitality service by demonstrating flexibility during high volume periods.
- Performed daily opening and closing tasks thoroughly, to ensure operational readiness for each shift.
Education
Responsible Service of Alcohol
Galaxy Training Australia
07-2023
First Aid Certification
Meditrain
Wellington, NZ07-2023
Makeup And Skincare Services
Elite School of Beauty & Spa
Wellington, NZ11-2022
NCEA Level 1, 2 & 3
Middleton Grange School
Christchurch, NZ11-2019
Skills
- Effective multitasking and time management
- Strong organisational skills with attention to detail
- Expertise in delivering personalised and enjoyable customer experiences
- Ability to adapt and resolve unforeseen difficulties
Timeline
Cabin Crew
Jetconnect Qantas
07.2023 - 10.2024
Receptionist
Astra Healthcare
06.2022 - 07.2023
Front of House
Fox and Ferret
07.2019 - 06.2022
Responsible Service of Alcohol
Galaxy Training Australia
First Aid Certification
Meditrain
Makeup And Skincare Services
Elite School of Beauty & Spa
NCEA Level 1, 2 & 3
Middleton Grange School
Similar Profiles
Alyssa SmithAlyssa Smith
Cabin Crew Member at Jetconnect QantasCabin Crew Member at Jetconnect Qantas
Hana AramHana Aram
Cabin Crew at Jetconnect/QantasCabin Crew at Jetconnect/Qantas
GRACE EADEGRACE EADE
Business Class Flight Attendant at Jetconnect-QantasBusiness Class Flight Attendant at Jetconnect-Qantas