Kim Simmons
Sancrox
Summary
Dynamic manager with a proven track record at The Athletes Foot, enhancing customer satisfaction through effective conflict resolution and team leadership. Skilled in budget management and staff training, I successfully improved service delivery and optimized operational efficiency, resulting in significant performance gains and a more engaged workforce.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
The Athletes Foot
10.2013 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Secretary
AJS Welding & Construction PTY LTD
01.2012 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Managed filing system, entered data and completed other clerical tasks.
Education
Port Macquarie High School
Port Macquarie, NSW10-1996
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Attention to detail
- Multitasking
Certification
Master Fit Technician Certificate
WWCC
Train the Manager course
Timeline
Manager
The Athletes Foot
10.2013 - Current
Secretary
AJS Welding & Construction PTY LTD
01.2012 - Current
Port Macquarie High School
Similar Profiles
Amy SearleAmy Searle
Retail Worker at The Athletes FootRetail Worker at The Athletes Foot
Lila RouseLila Rouse
Retail Assistant at Athletes FootRetail Assistant at Athletes Foot
Athiai Acut TulbaAthiai Acut Tulba
Sales associate at The Athletes FootSales associate at The Athletes Foot