Summary
Overview
Work History
Education
Skills
References
Timeline
Kim Smedley

Kim Smedley

Mernda ,VIC

Summary

Accomplished Business Development Manager with solid record directing sales and marketing activities. Persuasive negotiator with diplomatic communication style and relationship-building expertise. Collaborative professional committed to providing clients with reasonable, business-smart solutions to common issues.

Overview

23
23
years of professional experience

Work History

Business Development Manager

The Lottery Corporation
Melbourne, Vic
04.2016 - Current
  • Maintained a database of existing franchisees and prospective leads.
  • Driving territory growth in sales and compliance.
  • Maintained open and ongoing communication with franchisees to meet needs and expectations.
  • Developed and implemented strategies to increase sales across the jurisdiction
  • Collaborated with marketing team members to design promotional materials to support retail sales techniques and tools
  • Collaborated with internal teams for successful execution of projects.
  • Participated in monthly meetings with leadership team members to discuss progress toward goals.
  • Maintained open and ongoing communication with clients to meet needs and expectations.
  • Coached, developed and motivated teams to achieve revenue goals.
  • Developed and implemented key account plans to meet customer needs and increase the franchisees profitability.
  • Provided regular reports on account activity and performance metrics to stakeholders.
  • Analyzed customer feedback to identify areas for improvement in products and services offered.
  • Establishing new Lottery outlets from cold call visits on various business models to suit our business plan.
  • influential to help prospective businesses to understand the benefit the inclusion of another business model will have on their overall business,

Managing Director

Vivere Enterprises
South Morang , Victoria
01.2008 - 02.2016
  • Oversaw day-to-day operations of the company while coordinating with staff members.
  • Developed action plans to ensure that all organizational objectives are met in a timely manner.
  • Monitored financial performance of the organization and initiated corrective actions as needed.
  • Ensured compliance with applicable laws, regulations, policies, and procedures related to business operations.
  • Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.
  • Supervised staff, managed payroll and ensured compliance with labor regulations.
  • Established relationships with banks and other funding sources to secure financing for operations.
  • Ensured that all safety protocols were followed in order to maintain a safe working environment.
  • Reviewed customer feedback and made changes as necessary to improve customer service.
  • Developed pricing models based on cost analysis of materials, labor, overhead expenses.
  • Maintained up-to-date knowledge of local laws regarding business licenses, permits, taxes.
  • Designed employee training programs that focused on efficiency improvement initiatives.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Business Development /Key Accounts Manager

Generic Health
Melbourne , Victoria
02.2001 - 12.2007
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • influential leadership to drive the market to accept a different method of buying
  • Conducted regular reviews of existing customers to identify areas for improvement in service delivery.
  • Maintained accurate records of sales data, account activity and customer feedback.
  • Negotiated contracts with clients to maximize profitability.
  • Monitored competitors' activities in order to maintain an edge over them in terms of product offerings and pricing strategies.
  • Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management.
  • Resolved customer complaints in a timely manner through effective communication and problem-solving skills.
  • Participated in trade shows and industry conferences to build relationships with potential clients.
  • Identified new business opportunities and leads for key clients.
  • Contacted each retailer within assigned call list on regular call cycle to discuss needs, resolve issues and introduce new products.
  • Communicated with retailers to provide information on promotions and sales.

Education

High School Diploma -

Alanvale College, Alanvale, TAS
1990

Some College (No Degree) - Diploma of Marketing

TAFE Hobart , Hobart, TAS

Skills

  • Territory and Account Management
  • Verbal and Written Communication
  • Staff Management
  • Lead Generation
  • Salesforce Management
  • Promotional Planning
  • Business Development
  • Sales Presentations
  • Relationship Building
  • Strategic Partnerships
  • Project Management
  • Team Leadership
  • Account Development
  • Relationship building and management
  • Active Listening

References

References available upon request.

Timeline

Business Development Manager - The Lottery Corporation
04.2016 - Current
Managing Director - Vivere Enterprises
01.2008 - 02.2016
Business Development /Key Accounts Manager - Generic Health
02.2001 - 12.2007
Alanvale College - High School Diploma,
TAFE Hobart - Some College (No Degree), Diploma of Marketing

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Kim Smedley