Summary
Overview
Work History
Education
Timeline
Generic

KIM STALLEY

South Yunderup,WA

Summary

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Knowledgeable Store Manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Overview

25
25
years of professional experience

Work History

Store Manager Full Time

Jeanswest
09.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Assistant Store Manager Full Time

Decjuba
09.2022 - 09.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Airport Customer Service Agent

dnata
04.2022 - 09.2022
  • International check in for Singapore Airlines using ALTEA computer systems
  • Up selling passengers to Business Class tickets
  • Supervising boarding gate operations
  • Licensed docking of aero bridge
  • Coordinating meet and assist passengers
  • Entering pre-departure and departure documentation
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
  • Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
  • Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
  • Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
  • Assisted customers with special needs, offering personalized support throughout their travel experience.
  • Ensured passenger safety by strictly adhering to all airport security protocols and procedures.

Manager of Pet Salon (Owner)

Pet Pawfection Grooming Studio
01.2011 - 03.2022
  • Manager of Grooming Salon
  • Created seasonal sales plans with varying stock and promotional strategies
  • Managed and motivated employees to be productive and engaged in work.
  • Managed stock within set minimum and maximum levels to serve customers without over-extending finances
  • Accomplished multiple tasks within established timeframes.
  • Retail sales to public of pet supplies
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Senior Dog and Cat stylist (Groomer)
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.

Cabin Crew Member

Skywest Airlines / Virgin
03.2010 - 01.2011
  • Certified on Fokker 50 and Fokker 100 aircraft
  • Senior Trained

Airport Customer Service Agent /Shift Supervisor

Toll Dnata
07.2008 - 02.2010
  • Check in service operator Supervisor for Cathay Pacific and Air Asia at Perth International Airport, on behalf of Toll Dnata Ground Handling
  • Not confined to check in only, this includes staff briefing, and allocation of duties
  • Attending to Pilot, First Officer, ISM and cabin crew at arrival at airport
  • Attendance on aircraft bridge and boarding gate to co-ordinate on time departure, and operating aerobridge
  • All shift reports are completed, and if needed delay reports and telexes to HKG
  • Up selling passengers to Business Class tickets
  • Coordinating meet and assist passengers

Administrative Office Assistant

Jade Conveyancing
06.2006 - 06.2008
  • Assisting in all aspects of home and industrial settlements
  • Completion of documentation regarding lodgments and letters to clients and other agencies, and real estates involved
  • Processing of accounts and balancing of accounts

Nursing Assistant

Flex Health Services
08.2004 - 04.2006
  • Carer in aged care work - on call to various nursing homes and disability service hospitals and institutions
  • Including dementia, cerebral palsy, paraplegics, etc
  • From full to partial dependency
  • Student Assessor - for agency and training centre
  • Visiting students studying with training department in their assigned workplace environments
  • Liaising with both student and Supervisors regarding competence
  • Final workplace assessment of individuals via visual observation, and verbal questioning to determine final outcome of passing the certificate
  • Paperwork submitted to company prior to graduation and final meetings with training department

Facility Manager

Villa Maria Aged Care Home
10.2002 - 06.2004
  • All aspects of management of a 40 bed Nursing Home
  • Staff management including rosters and payroll settlement
  • Facilitated training of documentation, Manual handling, and Infection Control
  • Classes held on facility
  • Liaising with government officials, local Council official, Doctors, and Physiotherapists
  • Attending Management meetings with other Sisters of Mercy Nursing Home management, to report to Executive Officer

Nursing Assistant Supervisor

Yallambee Nursing Home
05.2000 - 09.2002
  • Carer duties - Aged Care
  • All aspects of daily living
  • Feeding and medication administration
  • Documentation - nursing notes and charts

Education

Certificate IV - Trainer Assessor

J-Five Flex
Perth, WA

Timeline

Store Manager Full Time

Jeanswest
09.2024 - Current

Assistant Store Manager Full Time

Decjuba
09.2022 - 09.2024

Airport Customer Service Agent

dnata
04.2022 - 09.2022

Manager of Pet Salon (Owner)

Pet Pawfection Grooming Studio
01.2011 - 03.2022

Cabin Crew Member

Skywest Airlines / Virgin
03.2010 - 01.2011

Airport Customer Service Agent /Shift Supervisor

Toll Dnata
07.2008 - 02.2010

Administrative Office Assistant

Jade Conveyancing
06.2006 - 06.2008

Nursing Assistant

Flex Health Services
08.2004 - 04.2006

Facility Manager

Villa Maria Aged Care Home
10.2002 - 06.2004

Nursing Assistant Supervisor

Yallambee Nursing Home
05.2000 - 09.2002

Certificate IV - Trainer Assessor

J-Five Flex

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