Kim Stojanov

• Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
• Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
• Managed table turnover rate effectively allowing for more guests served per shift.
• Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
• Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
• Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
• Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
• Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
• Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Placed orders to restock items before supplies ran out.
• Trained kitchen staff to perform various preparation tasks under pressure.
• Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation.
• Trained new staff members on proper pouring techniques, cocktail recipes, and customer service best practices, ensuring consistency in quality across the team.
• Enhanced bar efficiency by maintaining a clean, organized, and well-stocked workspace.
• Contributed to an inviting atmosphere by engaging with patrons in conversation while expertly mixing their desired beverages.
• Provided exceptional customer service by quickly addressing any concerns or issues that arose during shifts.

• Improved overall customer buying experience to safeguard dealership revenue.
• Introduced innovative sales techniques, resulting in higher close rates and improved customer satisfaction scores.
• Spearheaded initiatives aimed at enhancing brand reputation which led to increased visibility in the local market.
• Collaborated with finance department to create appealing financing options for customers, increasing sales conversions.
• Boosted customer satisfaction by implementing new sales strategies and streamlining the car-buying process.
• Built relationships with customers and community to establish long-term business growth.

• Organized regular training sessions to ensure a knowledgeable and motivated sales team.
• Streamlined sales processes for improved efficiency, enabling faster response times, and higher close rates.
• Collaborated with cross-functional teams to develop comprehensive solutions for clients, resulting in increased account sizes.
• Boosted sales revenue by implementing innovative marketing strategies and refining sales techniques.
• Increased client satisfaction by effectively managing advertising campaigns and ensuring timely delivery of creative materials.
• Negotiated favorable media placements for clients, optimizing campaign budgets and enhancing visibility for target audiences.
• Created and presented media and advertising packages to prospective customers.
• Made outbound calls to existing customers to upsell advertising packages.
• Developed sales leads and uncovered new business opportunities through prospecting and cold calling.

39 Race days a year over 5 race clubs

sponsorship for each race and each club

all signage

all staff hire

all aspects of a race day day from front gate to stables

High Paced , extensive travel , attend and run meetings with boards , trainers and corporates.

Hosting of all marquees

managed all catering and bar

liased with trainers and jockeys

Presentations of 8 races per day

booked all entertainment

Met with commuters and race officials

Sky racing teams and Tab teams

Cooking, cleaning , housekeeping and maintenance .

Reception , bookings , checkin and checkout

restaurant management

• Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
• Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
• Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
• Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Placed orders for housekeeping supplies and guest toiletries.
• Communicated repair needs to maintenance staff.
• Worked with front desk to respond promptly to all guest requests.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Handled and stored food to eliminate illness and prevent cross-contamination.
• Optimized food preparation processes, implementing time-saving techniques without compromising quality.
• Reduced food waste with strategic menu planning and inventory control techniques.
• Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
• Prepared meals from scratch using authentic, popular recipes to generate repeat business.
• Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
• Enhanced customer satisfaction by consistently delivering high-quality culinary creations.

• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
• Established a positive work culture that promoted teamwork, collaboration, and employee morale.
• Implemented revenue management strategies
• Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
• Monitored safety procedures to ensure a secure environment for both guests and employees.
• Developed and implemented marketing strategies to promote hotel services.
• Booked large groups for weddings, seminars, conferences
• Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
• Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.
• Improved the quality of food offerings in on-site restaurants by working closely with chefs on menu development and presentation techniques.
• Cleaning
• Day to day Operations
• menu development and cooking making sure kitchen runs smoothly

Cooking x drink preparation,cocktail course, hotel management , dealing with conflict 4 years full time whilst also working at Penrith Valley Inn