Summary
Overview
Work History
Education
SKILLS & CORE COMPETENCIES
Certificationsandmemberships
References
Timeline
Generic

Kim Sutton

Experienced Chief Executive,QLD

Summary

A strategic and inspiring Chief Executive Officer who is highly motivated to deliver benefits to individuals and communities. I am skilled in developing and implementing sustainable business development strategy with enhanced social impact. For more than 20 years, I have been providing values and purpose-driven leadership in the not-for-profit and community sectors. I successfully identified and secured transformational opportunities to increase revenue growth and community engagement for organisations such as Care Connector, Life Flight Australia and Gold Coast Hospital Foundation. I effectively combine visionary thinking with empathetic leadership, driving teams to achieve targets through continual improvement and innovation.

Overview

24
24
years of professional experience

Work History

Chief Executive

Care Connector Pty Ltd
11.2023 - Current
  • Company Overview: Care Connector Pty Ltd are specialists in catastrophic injury and acquired disability
  • Its two teams, Holistic Nursing Solutions and Holistic Care Solutions, deliver high-quality home and community assessment and care to children and adults in QLD and NSW
  • Collaborated with the senior management team to launch a new strategy and organisation structure, focused on increased community impact
  • Achieved inaugural accreditation as a Great Place to Work, laying a strong foundation for future culture enhancements and a new people strategy
  • Grew income by 22%, by launching a range of new in-home care services and re-engineering all continence products and processes
  • Restructured non-billable resources into a new customer concierge team, including centralised rostering and on-call teams, resulting in improved client communication and an administration expenditure saving of 45%
  • Successfully led the team to achieve midterm NDIS and ACIS audits, including the addition of Module 2a registration
  • Improved internal communication by introducing a range of initiatives e.g
  • CEO updates, monthly town hall meetings and a virtual suggestion box
  • Developed a cultural statement and a diversity and inclusion committee
  • Care Connector Pty Ltd are specialists in catastrophic injury and acquired disability
  • Its two teams, Holistic Nursing Solutions and Holistic Care Solutions, deliver high-quality home and community assessment and care to children and adults in QLD and NSW

Executive Lead

Care Connector Pty Ltd
01.2023 - 11.2023
  • Developed and launched the new business entity, Holistic Care Solutions
  • Delivered new attendant care funding contracts (e.g
  • ICare and NiiSQ) and negotiated brokerage arrangements
  • Revised the business model and fee schedule
  • Developed and launched the inaugural Indigenous Engagement Plan, to improve service delivery and provide employment opportunities
  • Successfully secured a new multi-million-dollar healthcare tender
  • Leveraged social media platforms to expand professional networks and identify new leads within target industries
  • Effectively communicated company offerings and product benefits to prospective clients

Director Of Organisational Growth

West Arnhem Regional Council
07.2021 - 01.2023
  • Held three major portfolios (Community Service Support, People & Capability and WHS and Business Development) spanning six office locations across 50,000 km
  • Consulted and collaborated with key internal and external stakeholders to deliver inaugural strategies for all three portfolios
  • Established a new Organisational Growth business unit, focused on driving business growth and community impact
  • Secured an unprecedented $6 million from federal and territory governments to deliver sports facilities for remote indigenous communities
  • Led the Aged Care and Childcare teams through successful surveillance audits
  • Grew the staff housing portfolio by 20% to 125 dwellings and negotiated commercial subleases, thereby generating earned revenue
  • Developed the Executive Decision-Making Framework and Executive Charter to increase collaboration and shared outcomes
  • Launched a new line management development program
  • Devised strategy and frameworks to increase local indigenous employment, cross-cultural awareness and workplace success
  • Grew commercial income by 15% (total team income of $22.5 million FY22)
  • Successfully negotiated for the retention of $1.3 million of unspent funds from NT and federal governments
  • Made system and procedure improvements to enhance operations and future income capabilities

Acting Business Development Manager

West Arnhem Regional Council
03.2021 - 07.2021

Director of Community Development

Alice Springs Town Council
08.2020 - 03.2021
  • Oversaw a broad portfolio including Library Services, Aquatic Centre and Swimming programs, Street and Indigenous Ranger Services, Public Art, Major Events, Active and Healthy Lifestyles
  • Established a new youth department and a 10-year youth strategy which Council adopted

Executive Director/Foundation CEO

RACQ Life Flight
08.2019 - 08.2020
  • Facilitated a major culture overhaul to be strengths-based, collaborative, and highly communicative, resulting in reduced conflict, improved morale and increased income
  • Guided a team of 50 through COVID-19 uncertainty with a hugely successful pivot strategy
  • Delivered the two most successful income campaigns in the organisation's history, resulting in 100% campaign income growth

Chief Executive Officer

Gold Coast Hospital Foundation
12.2012 - 06.2019
  • Grew regional brand awareness and community support by 245%
  • Established a new team structure to include specialist roles for marketing, finance and major gifts
  • Increased the annual revenue by 100% in 18 months
  • Funded and delivered new patient services - emergency accommodation, transport, in-hospital family rooms (ICU, Trauma), music therapy
  • Designated funding to health research projects in partnership with Griffith University
  • Influenced the board to apply for a strategic change in tax status from DGR2 to DGR1 to allow tax deductable donations and direct service provision
  • Implemented new software and accounting systems (Xero, Salesforce and Microsoft Project) and devised policy and procedure framework to improve workflow and maximise people resources
  • Secured strategic business relationships by negotiating contracts and overcoming historical conflicts
  • Reviewed individual department performance and worked with leadership to improve processes, procedures and practices
  • Devised new campaigns and events e.g Scrub Up September, Hospital Heroes Ball, Surgeon's Circle and Care for Cancer Lunch

Head of Major Gifts & Events

Oxfam Australia
07.2011 - 11.2012

Executive Director

Foundation for Social Improvement
05.2009 - 07.2011

Head of Business Development

School-Home Support
02.2007 - 03.2009

Manager Inner City Youth Services

Holborn Community Association
12.2004 - 02.2007

Service Delivery Manager

Action For Children
01.2001 - 12.2004

Education

Executive Strategy -

Oxford University Saiid Business School
07-2022

Executive Leadership Program -

Oxford University Saϊd Business School
01.2021

GAICD -

Australian Institute of Company Directors
01.2017

Bachelor of Behavioural Sciences (Hons.) - Psychology

LaTrobe University
01.1998

SKILLS & CORE COMPETENCIES

  • Strong reputation for visionary leadership while providing clear and direct frameworks for staff to deliver exceptional outcomes.
  • Outstanding communicator with excellent written, verbal and active listening skills.
  • Skilled in developing and implementing corporate strategy and transformational change.
  • Successful track record in leading a culture of inclusivity and high-performance.
  • Sound business acumen and financial stewardship, experienced in managing budgets exceeding $20 million.
  • Proven ability to orchestrate high-impact collaborations with government, industry, and community.
  • Solution-focused and flexible, with well-developed creative and lateral thinking skills.
  • Demonstrated capacity to identify and implement growth strategies to raise brand profile and expand the organisation’s influence.
  • A high degree of emotional intelligence.

Certificationsandmemberships

  • Certified Fundraising Executive, CFRE International.
  • Life Member, Golden Ken National Honours Society.
  • Member, Local Government Professionals Australia.

References

Referees will be provided on request.

Timeline

Chief Executive

Care Connector Pty Ltd
11.2023 - Current

Executive Lead

Care Connector Pty Ltd
01.2023 - 11.2023

Director Of Organisational Growth

West Arnhem Regional Council
07.2021 - 01.2023

Acting Business Development Manager

West Arnhem Regional Council
03.2021 - 07.2021

Director of Community Development

Alice Springs Town Council
08.2020 - 03.2021

Executive Director/Foundation CEO

RACQ Life Flight
08.2019 - 08.2020

Chief Executive Officer

Gold Coast Hospital Foundation
12.2012 - 06.2019

Head of Major Gifts & Events

Oxfam Australia
07.2011 - 11.2012

Executive Director

Foundation for Social Improvement
05.2009 - 07.2011

Head of Business Development

School-Home Support
02.2007 - 03.2009

Manager Inner City Youth Services

Holborn Community Association
12.2004 - 02.2007

Service Delivery Manager

Action For Children
01.2001 - 12.2004

GAICD -

Australian Institute of Company Directors

Bachelor of Behavioural Sciences (Hons.) - Psychology

LaTrobe University

Executive Strategy -

Oxford University Saiid Business School

Executive Leadership Program -

Oxford University Saϊd Business School
Kim Sutton