Kim Swaminathan
Melbourne,VIC
Summary
Profoundly knowledgeable skilled Learning and Development Specialist with over 15 years of experience across various industries. I specialize in the delivery of Learning and Development Solutions (from Retail Induction Programs to Corporate Managerial Training). Has superior facilitation skills and thorough knowledge of Adult Learning Principles and Creative Training Techniques supporting best training program practices. Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring [Skill], [Skill] and [Skill] abilities developed over [Number]-year career to a growth-oriented role.
Overview
20
20
years of professional experience
Work History
Digital Training Specialist
Melba Disability Support Services
03.2024 - 08.2024
- TechCONNECT Project: Delivery of significant IT improvements and new ways of working across all of Melba
- Implementation of the following Project Initiatives: New Infrastructure, New Devices, New Systems
- Engagement, Change Management and Communication Delivery
- Develop and Deliver the techCONNECT Training Solution.
MMF Training Development & Delivery Consultant
CPA Australia
03.2023 - 12.2023
- MMF (Member Management & Finance) Project: Microsoft D365 Implementation across CPA Australia
- Develop and Deliver the MMF Training Solution
- Support the delivery of Train the trainer activities
- Support the delivery of training pilots
- Publish & deploy online end user training and support materials
- Partner with stakeholders to effectively manage change.
Member Services Consultant
UniSuper Limited
12.2021 - 11.2022
- Identifying opportunities to enhance the customer experience through continuous improvement of products, processes & services offered
- Recognizing and understanding customer needs and concerns
- Ability to communicate complex information in a simple and concise manner.
Learning Delivery Specialist
Telstra Corporation Limited
12.2018 - 11.2021
- Project Mercury: Using VILT platforms to deliver fast-tracked Business & Consumer Courses
- Project Del: Priority Assist PSTN & NBN Consumer Induction
- TCW Telstra Branded Experience (TBE)
- Business Conversations
- Telstra Business Induction.
Training Specialist Contractor
BT People
02.2010 - 11.2021
- Providing contractual work across a number of companies including Telstra, Raytheon & Accenture
- Primarily Telstra based due to extensive and varied internal system/process knowledge.
Learning and Development Consultant
Raytheon
01.2013 - 12.2018
- Facilitation of over 100 different courses throughout the business
- Examples include sales, customer service, retail, and system training
- Projects include Project Ideal and Telstra Retail Induction Program (TRIP).
Training and Coaching Lead
7-Eleven
03.2017 - 12.2017
- Conducting interviews for call centre agents and team leaders
- Undertaking induction training programs
- Development of training programs and resources
- Providing constructive feedback to participants
- Researching contemporary learning and development trends.
Learning and Development Consultant
Accenture
02.2010 - 12.2012
- Facilitating various training programs for Telstra, including technical certifications, retail inductions, and system training
- Coordinating onsite training and creating training materials
- Providing development of leadership and management teams.
Facilitation of Siebel Transformation Training
PCI
01.2009 - 08.2009
- Facilitation of Siebel transformation training.
- Explored new technologies and approaches to streamline processes.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed effective improvement plans in alignment with goals and specifications.
Sales Training Consultant
Sensis
09.2008 - 12.2008
- Facilitation of introduction of IGen to internal call centre staff.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collected, arranged, and input information into database system.
- Devised and implemented processes and procedures to streamline operations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Technical Trainer
UCMS (United Customer Management Solutions)
03.2004 - 08.2008
- Training and assessing different campaigns for clients including Telstra, Citibank, AGL, Health & Metlink
- Monitoring trainee progress and providing feedback
- Conducting product and system training
- Creating and updating training materials.
Education
Becoming an Instructional Designer -
LinkedIn Learning
Microsoft Excel Office 365 (Intermediate & Advanced) - undefined
Nexacu
TAEASS502 Design & Develop Assessment Tools - undefined
Plenty Training
Master of Business Administration (MBA) - undefined
AIB
Graduate Diploma in Management - undefined
AIB
Graduate Certificate in Management - undefined
AIB
Advanced Diploma of Business (Marketing) - undefined
Chisholm Institute
RG146 Certification - undefined
ASFA
08.2022
Adobe Captivate (2017): The Essentials - undefined
City Desktop Training
02.2018
Certificate IV in Training and Assessment (TAE) - undefined
Chisholm Institute
01.2015
Certificate IV in Training and Assessment (TAA) - undefined
University Melbourne
01.2007
Skills
- Excellent managerial, interpersonal and communication skills
- Good technical writing abilities
- Solid experience with PowerPoint, Excel, Outlook and Word
- Good knowledge of Adult Learning Theory and best practices
- Ability to work interdependently within a team
- Excellent documentation and time management skills
- Strong VILT and Face to Face Facilitation Experience
Computersystems
- Virtual Instructor Lead Systems
- Adobe Connect
- WebEx/Microsoft Teams
- Business Internal Systems
- Microsoft Office (including Office365), Internal Knowledge Base Systems, Web based Systems, MYOB, Employment Hero, MIRO, Asana, Jira
- Drift 2K Systems (Halo, MICA, Flexcab, AXIS, NPAMS, Start), SIAM, Helpdesk, STS, Autocat, CRM systems (Console/Salesforce, Siebel, Ideal), CardPAK, ServiceNow, CareRight, CareLink+, SAP
- Microsoft D365 CE, Microsoft D365 F&O, Power Application Portal, Sitecore
References
Available upon request
Timeline
Digital Training Specialist
Melba Disability Support Services
03.2024 - 08.2024
MMF Training Development & Delivery Consultant
CPA Australia
03.2023 - 12.2023
Member Services Consultant
UniSuper Limited
12.2021 - 11.2022
Learning Delivery Specialist
Telstra Corporation Limited
12.2018 - 11.2021
Training and Coaching Lead
7-Eleven
03.2017 - 12.2017
Learning and Development Consultant
Raytheon
01.2013 - 12.2018
Training Specialist Contractor
BT People
02.2010 - 11.2021
Learning and Development Consultant
Accenture
02.2010 - 12.2012
Facilitation of Siebel Transformation Training
PCI
01.2009 - 08.2009
Sales Training Consultant
Sensis
09.2008 - 12.2008
Technical Trainer
UCMS (United Customer Management Solutions)
03.2004 - 08.2008
Becoming an Instructional Designer -
LinkedIn Learning
Microsoft Excel Office 365 (Intermediate & Advanced) - undefined
Nexacu
TAEASS502 Design & Develop Assessment Tools - undefined
Plenty Training
Master of Business Administration (MBA) - undefined
AIB
Graduate Diploma in Management - undefined
AIB
Graduate Certificate in Management - undefined
AIB
Advanced Diploma of Business (Marketing) - undefined
Chisholm Institute
RG146 Certification - undefined
ASFA
Adobe Captivate (2017): The Essentials - undefined
City Desktop Training
Certificate IV in Training and Assessment (TAE) - undefined
Chisholm Institute
Certificate IV in Training and Assessment (TAA) - undefined
University Melbourne
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