Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kim Taylor

Engadine,NSW

Summary

Reliable, honest, organised and hardworking. Strengths in troubleshooting, problem solving, willingness to learn and quick to pick up new things.

Extensive knowledge of software packages, including ROS, MARS, Content Manager, MYOB, Kidsoft, Hubworks and Open Systems Accounting Software.

Pre sales demonstrations, installation, training and support of OSAS.

Working with software developers to test industry specific and Australianisation of OSAS. Liaising with clients and writing of software manuals.

Experienced in implementation of new systems in early childhood education, training of staff, administration and bookkeeping. Experienced [Job Title] with background writing manual test cases and automated test scripts. Trains new testers, reviews work and optimizes processes. Works alongside developers to uncover and correct problems in advance of releases.

Overview

38
38
years of professional experience

Work History

Assistant Quality Assurance Engineer

Revenue NSW
12.2022 - Current
  • Enhanced product quality by implementing rigorous testing procedures and identifying areas for improvement.
  • Collaborated with developers and project managers to assess program capabilities, features and testing demands.
  • Incorporated delivery requirements into planning of testing schedules.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Kept scripts and test cases updated with current requirements.
  • Improved software quality by executing thorough test cases and identifying critical defects.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.

Software Tester

Consortio - Revenue NSW - ARP Project
09.2021 - 12.2022
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Kept scripts and test cases updated with current requirements.
  • Completed pre-implementation testing for new system modifications to assess potential impacts.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Improved software quality by executing thorough test cases and identifying critical defects.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.

Administrative Assistant

Noah's Ark Preschool
06.2000 - 07.2021
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Coordinated bookkeeping activities in MYOB, including invoicing and accounts payable.
  • Coordinated Childcare Management Software activities in Kidsoft, Hubworks, Qikkids and Starcare.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Performed research to collect and record industry data.
  • Created detailed expense reports and requests for capital expenditures.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Executed record filing system to improve document organization and management.
  • Finance Committee Member responsible for reporting Profit and Loss, cash flow, annual audit and preparing annual budgets using Excel.
  • Liaised with clients, answering account, enrolment and industry enquiries. Managed waiting lists and conducted centre tours.

Software Support Specialist

Open Systems Accounting Software
01.1987 - 09.1992
  • Worked with software development team to test upgrades and industry specific modifications to Open Systems Accounting software.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Conducted onsite training of new clients and provided ongoing support, onsite, telephone and online support.
  • Resolved problems, improved operations and provided exceptional service.
  • Configured hardware, devices and software to set up work stations for employees.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Broke down and evaluated user problems, using personal expertise and probing questions.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.

Education

Certificate III - Early Childhood Education

OTEN
2018

Diploma - Family History

University of Tasmania
2018

Certificate IV - Pastoral Care

National Training Solutions
2012

Diploma - Accounting

OTEN
2009

Certificate - Office Administation

Receptionist Centre
02.1985

Skills

  • Complex Problem Solving
  • Highly Efficient and Productive
  • Microsoft Office Suite including Word, Excel Powerpoint
  • Fast Learner
  • Critical Thinking
  • Research and Analytical Skills
  • Confidentiality and Data Protection
  • Multitasking and Time Management
  • Verbal and Written Communication
  • Professional and Courteous
  • Document and File Management
  • Manual Testing
  • Test Management Tools
  • Functional Testing
  • Test plan creation
  • Regression Testing
  • Test case development
  • Defect tracking
  • Test script writing
  • Test suites - HP ALM QC, JIRA, FIGMA
  • Oracle SQL

References

Christopher Reay

christopher.reay@revenue.nsw.gov.au


Angela Bishop

angela.bishop@revenue.nsw.gov.au

Timeline

Assistant Quality Assurance Engineer

Revenue NSW
12.2022 - Current

Software Tester

Consortio - Revenue NSW - ARP Project
09.2021 - 12.2022

Administrative Assistant

Noah's Ark Preschool
06.2000 - 07.2021

Software Support Specialist

Open Systems Accounting Software
01.1987 - 09.1992

Certificate III - Early Childhood Education

OTEN

Diploma - Family History

University of Tasmania

Certificate IV - Pastoral Care

National Training Solutions

Diploma - Accounting

OTEN

Certificate - Office Administation

Receptionist Centre

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