Kim Te Huia
Buderim
Summary
Dynamic Emergency Dispatcher with Queensland Ambulance Services, adept at coordinating critical incident responses and enhancing situational awareness. Proven expertise in computer-aided dispatching and exceptional problem-solving skills, ensuring timely resource allocation. Recognized for training new staff and maintaining high standards of accuracy under pressure, fostering a collaborative team environment.
Overview
15
15
years of professional experience
Work History
Emergency Dispatcher
Queensland Ambulance Services
06.2011 - Current
- Coordinated emergency response efforts for critical incidents, ensuring timely dispatch of resources.
- Monitored multiple communication channels to receive and assess emergency calls efficiently.
- Provided accurate information to first responders, enhancing situational awareness during emergencies.
- Assisted in training new dispatch staff on operational protocols and communication systems.
Education
High School Diploma - Emergency Dispatcher
Aranui High School
Chriatchurch, New ZealandSkills
- Customer service
- Situational awareness
- Employee supervision
- Accuracy and precision
- Information gathering
- Risk mitigation
- Emergency procedures
- Logistics
- Typing speed
- Quick response time
- Teamwork and collaboration
- Problem-solving
- Works Well Under Pressure
- Critical thinking
- Active listening
- Decision-making
- Computer-aided dispatching
- Stress tolerance
- Data entry proficiency
- Map reading
- Information gathering and relay
- Call management
- Multitasking and prioritization
- Computer-based dispatch systems
- Teamwork
- Time management
- Prioritizing situations
- Attention to detail
- Listening skills
- Dependable and responsible
- CPR and first aid
- Task prioritization
- Self motivation
Timeline
Emergency Dispatcher
Queensland Ambulance Services
06.2011 - Current
High School Diploma - Emergency Dispatcher
Aranui High School