Kim Thomas
Acacia Ridge,QLD
Summary
Dynamic Assistant Store Manager with a proven track record at Red Rooster, excelling in customer engagement and problem-solving. Successfully launched staff programs that enhanced operational quality and accountability & responsible for open and close of multiple work places including now shut down Brisbane Brisbane business Sunny Toys World. Skilled in inventory control and staff supervision, driving efficiency and profitability through effective negotiation and innovative tracking methods.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Red Rooster
02.2018 - 10.2020
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Assistant Store Manager
Sunny Toys World
11.2016 - 02.2017
- Assisted in daily store operations, ensuring efficient merchandise presentation and customer service.
- Trained new staff on operational procedures, enhancing team productivity and service quality.
- Developed scheduling systems to ensure adequate staffing during peak hours, enhancing customer experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
Skills
- Customer service and engagement
- Problem-solving
- Retail operations
- Inventory control
- Store organization
- Time management
- Store opening and closing
- Attention to detail
- Staff supervision
- Stock management
- POS systems operations
- Upselling and cross selling
- Display setup
- Issue resolution
- Inventory counting
Timeline
Assistant Store Manager
Red Rooster
02.2018 - 10.2020
Assistant Store Manager
Sunny Toys World
11.2016 - 02.2017