Kim Toma
Liverpool
Summary
Dynamic Customer Service Representative with a proven track record at Service NSW, excelling in high-stress situations and dispute resolution. Leveraged active listening and computer proficiency to enhance customer loyalty and streamline service delivery. Achieved notable improvements in customer satisfaction and retention through effective problem-solving and team collaboration.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Service NSW
01.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customer
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
No Degree - Certificate III in Business ( Customer Engagement)
Central Coast Community College
Central Coast, NSW01-2023
Skills
- Customer service
- Active listening
- Computer proficiency
- Complaint handling
- Problem resolution
- Microsoft outlook
- Follow-up skills
- Team development
Timeline
Customer Service Representative
Service NSW
01.2022 - Current
No Degree - Certificate III in Business ( Customer Engagement)
Central Coast Community College
Similar Profiles
Mikaila DennettMikaila Dennett
Customer Service Officer at Service NSWCustomer Service Officer at Service NSW
Orshina KorkoOrshina Korko
Digital Service Representative at Service NSWDigital Service Representative at Service NSW
Alana LavingtonAlana Lavington
DSR (Digital Service Representative) at Service NSWDSR (Digital Service Representative) at Service NSW
Jamie WillJamie Will
Team Leader - Contact Center at Service NSWTeam Leader - Contact Center at Service NSW
Mark ByrneMark Byrne
Scheduler at HMSScheduler at HMS