Proven leader in retail management, adept at driving customer satisfaction and streamlining operations at IGA Parry Ave Fresh. Excelled in problem-solving and multitasking, enhancing store functionality and team performance. Skilled in customer service management and store operations, achieving significant improvements in customer relations and inventory control.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Complaince and Audit Check for Clients
Negotiating Promotion space and cutting in new lines
Building Visual Displays
Preselling upcoming promotion
Ticketing
Planogram work
Liaise with Store Managers and Department Managers
Data Entry
Liaise with sales reps
Negotiating deals and purchasing stock
Meeting store KPI's set by store owner
Completing all orders including those from Metcash and direct suppliers
Stock control and loss prevention
Planograms
Night team fit outs
Following Coles planograms
Meeting time critical schedules
Stripping stock from shelves and moving aisles
Compliance and Audit checks for Clients
Negotiate Promotion space
Cut in new lines
Build visual displays
Pre selling promotional products
Updated pricing and signage to complete product displays and educate customers
Planogram work
Liaise with store managers and department managers
Data Entry