Kim Verner
Geelong,VIC
Summary
Experienced in optimizing inventory levels, coordinating logistics of complicated fulfillment operations and training high-performance staff. Makes proactive decisions to positively impact team and business performance.
Overview
21
21
years of professional experience
Work History
Fulfillment Manager
Bariatric Support Australia
02.2020 - Current
- Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
- Tracked delivery goals and developed improvement plans to correct deficiencies.
- Increased workforce productivity by developing effective training programs tailored towards individual skill sets.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
Merchandising Assistant
Big W
01.2004 - 12.2006
- Increased sales by creating visually appealing merchandise displays and product arrangements.
- Coordinated promotional events, contributing to increased overall store sales and customer engagement.
- Conducted weekly walk-throughs with manager to discuss interior visual displays and store window presentation.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Skills
- Shipping and receiving
- Warehouse Operations
- Customer Relations
- Inventory Monitoring
- Maintaining stock levels
- Pricing and Signage Updates
- Product presentation
- Merchandise planning
- Setting up displays
- Recovering merchandise
- Friendly and outgoing
- Active listener
Timeline
Fulfillment Manager
Bariatric Support Australia
02.2020 - Current
Merchandising Assistant
Big W
01.2004 - 12.2006
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