Summary

Overview

Work History

Education

Skills

Timeline

Kim Weber

Toowoomba ,Qld

Summary

Dynamic and results-oriented professional with extensive experience in customer service and administrative support, notably as Head Receptionist at Toowoomba Medical and Dental. Excelled in enhancing customer satisfaction and streamlining office operations, demonstrating exceptional problem-solving abilities and interpersonal communication skills. Achieved a significant increase in client flow through efficient appointment scheduling and meticulous attention to detail.

Overview

years of professional experience

Work History

Head Receptionist

Toowoomba Medical and Dental

03.2023 - Current

Resolved customer problems and complaints.
Handled sensitive client information with discretion to maintain confidentiality at all times while adhering to privacy regulations.
Maintained a well-organized reception area, contributing to a professional atmosphere and positive first impressions.
Collected Type payments, processed transactions and updated relevant records.
Contributed to office supply management by monitoring inventory levels and submitting orders as needed to avoid shortages or delays in work processes.
Proactively identified opportunities for process improvement and offered recommendations to management, leading to increased efficiency across various office functions.
Ensured accurate record-keeping by diligently updating client information within the database system.
Increased efficiency of administrative tasks by implementing an effective filing system and document organization process.
Collaborated with staff members to ensure seamless communication and coordination among departments.
Assisted in training new receptionists on company policies, software applications, and best practices for optimal performance.
Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Acted as first point of contact and set appointments for prospective clients.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Sorted, received, and distributed mail correspondence between departments and personnel.
Answered incoming calls, directing clients to individuals addressing specific needs.
Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Handled complaints and questions, and re-directed calls to other team members.
Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
Confirmed appointments, communicated with clients, and updated client records.
Organized, maintained and updated information in computer databases.
Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
Operated multi-line telephone system to answer and direct high volume of calls.
Handled assignments independently with good judgement and critical thinking skills.
Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Routed incoming mail and messages to relevant personnel without delay.
Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
Oversaw office equipment maintenance to support continuous and uninterrupted operations.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
Compiled information from files and research to satisfy information requests.
Developed strong relationships with clients through attentive service, fostering loyalty, and repeat business.
Streamlined appointment scheduling for improved time management and increased client flow.
Reduced wait times by optimizing check-in procedures, improving overall guest experience.
Supported company initiatives by assisting in the implementation of new policies and procedures, ensuring a smooth transition for all team members.
Served as the primary point of contact for clients, providing exceptional service while addressing inquiries and resolving issues.
Exceeded company goals for revenue growth through outstanding customer service efforts that led to increased bookings and referrals from satisfied clientele.
Provided support during high-volume periods by effectively multitasking and prioritizing responsibilities under pressure.
Managed multiline phone systems, directing calls to appropriate personnel and taking detailed messages when necessary.
Enhanced efficiency of mail distribution, ensuring timely delivery and response.
Developed and maintained organized filing systems, reducing retrieval time for important documents.
Ensured welcoming environment for visitors, contributing to positive first impressions.
Improved data management practices, safeguarding confidential information more effectively.
Facilitated onboarding of new staff by preparing workstations and necessary access credentials.
Improved client satisfaction with timely and accurate information provision.
Managed multi-line phone system, ensuring prompt and courteous service to callers.
Facilitated communication between departments, improving overall organizational efficiency.
Enhanced front office efficiency by streamlining appointment scheduling processes.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.

Cleaner Supervisor

O'Donnells Bakery

01.2021 - 03.2023

Placed orders for housekeeping supplies and guest toiletries.
Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
Disposed of trash and recyclables each day to avoid waste buildup.
Scheduled and prioritized tasks to staff, overseeing work completion.
Provided clear expectations for staff behavior and performance standards while maintaining open lines of communication regarding any concerns or suggestions they had about improving their work environment.
Maintained a safe working environment for staff members by enforcing strict adherence to safety guidelines and protocols.
Increased client satisfaction by providing customized cleaning solutions based on their specific needs and preferences.
Managed laundry sorting, washing, drying, and ironing.
Conducted regular room inspections to verify compliance with housekeeping standards.
Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
Established an effective preventative maintenance program for cleaning equipment, minimizing downtime and repair expenses.
Collaborated with other supervisors to develop best practices and share knowledge across teams for continuous improvement efforts.
Coordinated seamlessly with facility managers at various job sites to provide comprehensive cleaning solutions that met their specific requirements and exceeded their expectations.
Communicated repair needs to maintenance staff.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Trained and mentored all new personnel to maximize quality of service and performance.
Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Established and enforced safety protocols and guidelines for staff.
Boosted employee morale through recognition programs that acknowledged exceptional performance from individual team members.
Trained and mentored new staff on cleaning and safety protocols.
Implemented daily, weekly and monthly cleaning routines for staff to follow.
Developed and maintained comprehensive inventory system to track equipment and supplies.
Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Consistently met or exceeded performance targets by closely monitoring progress toward goals and adjusting tactics as needed.
Optimized inventory management, reducing waste and lowering supply costs without compromising quality or efficiency.
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.

Food Packer

Debs Bakery

05.2017 - 01.2021

Maintained high levels of cleanliness and sanitation, adhering to strict food safety guidelines.
Wrapped and packed perishable food in boxes based on quality and quantity.
Supported efficient workflow by maintaining well-organized workstations and properly disposing of waste materials.
Sorted and weighed products after packaging to assess quality, identify defects and grade resulting items.
Checked food goods for quality to remove unwanted items and pack fresh goods.
Reduced product waste through careful handling of food items during the packing process.
Utilized safety equipment and gear while packaging food items.
Communicated effectively with coworkers and supervisors alike for seamless coordination throughout each shift''s operations.
Assisted in inventory management, ensuring accurate counts and proper storage of food products.
Proved successful working within tight deadlines and a fast-paced environment.
Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
Prepared food packaging boxes by folding and taping.
Sealed products by applying appropriate fastenings and ties and confirmed seal integrity to prevent product and packaging damage.
Enhanced production efficiency by consistently meeting food packing quotas and deadlines.
Communicated with supervisors regarding any issues with packaging process.
Collaborated with team members to streamline packing processes, resulting in increased productivity.
Assisted supervisors with coordinating daily tasks to meet production goals efficiently.
Identified areas for improvement within the packing process, leading to higher accuracy rates in order fulfillment.
Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Conducted thorough quality checks on packed items, ensuring adherence to company standards and customer satisfaction.
Trained new employees on proper food packing techniques and safety procedures, fostering a productive work environment.
Provided valuable input during team meetings for continuous process improvement strategies in the workplace.
Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
Lifted, moved and organized large boxes of food to transport to and from storage.
Operated various packaging machines proficiently, minimizing downtime and maximizing output.
Loaded and unloaded pallets of food to receive and ship deliveries.
Optimized space utilization within shipments by strategically placing packed items according to size and weight requirements.
Demonstrated strong attention to detail while inspecting finished products before shipping, ensuring high-quality goods for consumers.
Contributed to a safe working environment by following all safety protocols and promptly addressing potential hazards.
Set up, started and shut down production line equipment to resolve issues and at beginning or end of work shift.
Attached identification labels to finished packaged items and cut stencils and stencil information on containers such as lot numbers or shipping destinations.
Maintained optimal equipment performance by carrying out simple hourly maintenance on machines.
Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
Counted and recorded finished and rejected packaged items.
Ensured timely order fulfillment by prioritizing tasks based on shipment deadlines and customer needs.
Participated in cross-training opportunities for additional roles within the facility, increasing overall flexibility and teamwork capabilities among staff members.
Regulated machine flow, speed and temperature and stopped and reset machine to address malfunctions.
Assembled products according to changing daily work orders and specific customer needs.
Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Worked flexible hours across night, weekend, and holiday shifts.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.

Store Manager

Best and Less

11.1999 - 05.2011

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Improved customer satisfaction through staff training in customer service and product knowledge.
Assisted with hiring, training and mentoring new staff members.
Rotated merchandise and displays to feature new products and promotions.
Completed point of sale opening and closing procedures.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Interacted well with customers to build connections and nurture relationships.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Supervised guests at front counter, answering questions regarding products.
Approved regular payroll submissions for employees.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Developed a successful employee retention plan, reducing staff turnover rates significantly.
Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Managed purchasing, sales, marketing and customer account operations efficiently.
Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Reported issues to higher management with great detail.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Reduced operational risks while organizing data to forecast performance trends.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Implemented loss prevention strategies, significantly reducing shrinkage.
Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
Optimized checkout process to reduce wait times, improving customer satisfaction scores.
Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Improved efficiency and accuracy of inventory management by implementing new stock control system.
Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Yr 12 -

Oakey State High School

Oakey, QLD

11.1995

Skills

Customer service expertise
File organization
Guest relations
Scheduling coordination
Administrative support
Document management
Schedule coordination
Multi-line phone systems
Supply management
Business correspondence
Call reception
Multi-line phone operation
Document scanning and digitization
Scheduling appointments
Client relations
Appointment scheduling
Reception area maintenance
Reception management
Confidential information management
Policy enforcement
Visitor access management
Mail handling
Payment collection
Appointment setting
Calendar management
Office equipment maintenance
Document retrieval
Mail routing
Visitor assistance
Call handling
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Punctual and reliable
Multitasking Abilities
Reliability
Excellent communication
Critical thinking

Dependability
Customer satisfaction
Reliable and punctual
Organizational skills
Team collaboration
Flexibility
Telephone and email etiquette
Active listening
Effective communication
Adaptability and flexibility
Customer and client relations
Verbal and written communication
Call answering and routing
Decision-making
Detail-oriented
Verbal communication
Relationship building
Office administration
Computer proficiency
Courteous and professional
Team building
Data entry
Public relations
Reporting skills
Task prioritization
Greeting and seating clients
Self motivation
Billing and invoicing
Interpersonal skills
Analytical thinking
Visitor and customer relations
Conflict resolution
Documentation
Scheduling and calendar management
Goal setting
Professionalism
Customer complaint resolution
Staff management
Interpersonal communication
Document preparation
Scheduling

Timeline

Head Receptionist

Toowoomba Medical and Dental

03.2023 - Current

Cleaner Supervisor

O'Donnells Bakery

01.2021 - 03.2023

Food Packer

Debs Bakery

05.2017 - 01.2021

Store Manager

Best and Less

11.1999 - 05.2011

Yr 12 -

Oakey State High School

Kim Weber

Summary

Overview

Work History

Head Receptionist

Cleaner Supervisor

Food Packer

Store Manager

Education

Yr 12 -

Skills

Timeline

Head Receptionist

Cleaner Supervisor

Food Packer

Store Manager

Yr 12 -

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