Kim Weir
Mount Eliza,VIC
Summary
Dynamic professional with a proven track record in creative floral design and exceptional customer service, honed as a Florist/Small Business Owner and Retail Store Manager at Poolwerx Mt Eliza. Leveraged sales and service orientation to significantly enhance client satisfaction and foster vendor relationships. Skilled in merchandise display assembly and adept at driving promotional campaigns, consistently achieving outstanding results.
Overview
21
21
years of professional experience
Work History
Florist/Small Business Owner
Self Employed
03.2021 - 04.2025
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Prepared potted plants and bouquets based on customer requirements.
- Utilized floral design techniques to craft unique floral arrangements.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Developed positive relationships with clients and vendors to boost rapport and trust.
- Promoted the business through participation in local events, social media marketing, and community outreach efforts.
- Sourced & bought new giftware.
- Displayed giftware to appeal to customers.
Retail Store Manager
Poolwerx Mt Eliza
08.2004 - 10.2021
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Submitted orders for new inventory.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Developed strong vendor relationships to ensure timely delivery of products.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reconciliation of Accounts Payable and Receivable.
- Organised payment of accounts to Suppliers.
Executive Assistant
Adam Dureau Real Estate/Eview/Impact
10.2019 - 03.2020
- Handled confidential and sensitive information with discretion and tact.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated appointments to show marketed properties.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
- Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
- Contributed to the positive reputation of real estate agency by consistently delivering outstanding customer service experiences for clients.
- Contributed to successful marketing campaigns by creating visually appealing promotional materials for properties and open houses.
- Organized open house events, leading to increased interest and quicker sales.
- Coordinated with photographers and staging professionals to prepare properties for sale, enhancing listing appeal.
- Enhanced online presence of listings by creating and managing content on real estate platforms.
- Liaised between clients and vendors and maintained effective lines of communication.
- Conducted open home inspections.
Education
High School Diploma -
Deer Park High
Deer Park, VIC11-1985
Skills
- Flower arranging
- Sales and service-oriented
- Customer Service-oriented
- Bouquet wrapping
- Creative floral design
- Inventory maintenance
- Floral preservation
- Merchandise display assembly
- Client consultations
- Cost estimates
- Vendor relationships
- Window displays
- Wedding design
Timeline
Florist/Small Business Owner
Self Employed
03.2021 - 04.2025
Executive Assistant
Adam Dureau Real Estate/Eview/Impact
10.2019 - 03.2020
Retail Store Manager
Poolwerx Mt Eliza
08.2004 - 10.2021
High School Diploma -
Deer Park High
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