Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Whitehead

37 Barford Street Moorooka,Qld

Summary

Accomplished Retail Sales Manager offering over 30 years in boosting performance momentum and exceeding sales quotas. Experience directing store operations for established & new Kitchen retailers. Positive team manager with record of high employee retention rates.

Overview

40
40
years of professional experience

Work History

Retail Sales Manager

Garsden & Clarke Kitchens
Brisbane, Qld
09.2000 - 06.2022
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Exceeded targets by building, directing and motivating high-performing sales team.

Cafe Owner

Cafe Blends
Woollongabba, Qld
01.1996 - 08.2000
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
  • Optimized team hiring, training and performance.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.

Sales Coordinator

Boutique Kitchens
Banyo, Qld
01.1987 - 07.2000
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Compiled client profiles and entered information into operating system.
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
  • Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty.
  • Set up appointments with potential and current customers to promote new products and services.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Stayed updated on [Product or Service] and maintained long-term relationships with clients, resulting in increased overall sales.

Education

No Degree -

Mt Carmel College
Wynnum, QLD

Skills

  • Operational Records Review
  • Staff Oversight
  • Operating Procedures and Policies
  • Advertising Campaigns
  • Customer Service
  • Customer Complaint Resolution
  • Sales Records Management
  • Sales Team Leadership
  • Customer Loyalty
  • Price Schedules
  • Store Opening and Closing
  • Customer Inquiries
  • Maintaining Clean Work Areas

Timeline

Retail Sales Manager

Garsden & Clarke Kitchens
09.2000 - 06.2022

Cafe Owner

Cafe Blends
01.1996 - 08.2000

Sales Coordinator

Boutique Kitchens
01.1987 - 07.2000

No Degree -

Mt Carmel College

Similar Profiles

CREATE PROFILE
Kim Whitehead