Kim Woollams
Ruse, Sydney
Summary
Dynamic and reliable professional with a strong background in retail sales at Design Mosman, excelling in customer service and communication. Proven ability to enhance customer experiences through tailored recommendations and effective merchandising. Known for punctuality and a friendly demeanor, consistently fostering positive relationships and driving repeat business.
Overview
16
16
years of professional experience
Work History
Freelance TV/Media Extra
Ispry Talent Company
Glebe, NSW
02.2020 - Current
- Dressed in costume and make-up to portray particular characters.
- Attended Number auditions and casting calls to audition for roles.
- Maintained good rapport with directors and casting services by reporting on location on time and ready for performance.
- Listened to director's notes to incorporate feedback into performances.
- Partnered and networked with various casting agents, photographers, directors and producers to deliver consistent work.
- Gained valuable on-set experience by working with established directors.
- Sought out auditions for different roles, arriving on time and well-prepared.
Laundry and General Farm Hand
Wild Oaks Spelling and Adjistment Stables
The Oaks, NSW
05.2022 - 03.2023
- Machine washed all horse rugs when needed and put them outside on fences to dry
- Folded clean horse rugs and put away in correct sizes in cabinet
- Maintained clean and tidy laundry
- Maintained tidiness and cleanliness in kitchen area
- Assisted my boss when required with horse duties
- Drove Gater when required
Call Centre
Residential Projects Australia
03.2018 - 03.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Retail Sales Assistant
Design Mosman
02.2010 - 05.2016
- Facilitated customer product selection by delivering tailored recommendations.
- Executed visual merchandising standards to enhance display appeal and align with brand guidelines.
- Executed transaction processing through point-of-sale systems, ensuring precision in cash handling and inventory oversight.
- Facilitated collaboration among team members to achieve daily sales targets.
- Addressed customer inquiries and issues promptly to enhance satisfaction and loyalty.
- Executed regular stock assessments to ensure optimal inventory levels.
- Led training sessions to enhance product knowledge and customer service skills, demonstrating adaptability to new information.
- Analyzed customer preferences and trends to guide management in enhancing product offerings.
- Ensured cleanliness and organization of store environment to enhance customer shopping experience.
- Welcomed customers and addressed product inquiries, selections, and purchases.
- Managed incoming phone calls, ensuring professional handling of customer inquiries and appropriate direction within the store.
- Cultivated robust customer relationships to drive repeat business and generate referrals.
- Resolved customer issues with tact and professionalism, ensuring satisfaction and loyalty.
- Facilitated staff training sessions to enhance product knowledge and elevate sales skills.
- Enhanced store aesthetics through strategic merchandising and innovative display techniques.
- Optimized store merchandise racks and displays to enhance visual appeal and customer experience.
- Operated POS system to efficiently process sales returns and activate gift cards.
- Assisted customers in completing purchases. Aided in locating items throughout the store. Supported customers in enrolling in reward programs.
- Oversaw inventory management processes to ensure accurate stock levels and enhance sales performance.
- Enhanced sales performance by providing expert product advice and promoting complementary items.
- Facilitated customer interactions by providing prompt and courteous support both in-person and via telephone.
- Enhanced sales performance through delivery of exceptional customer service and in-depth product knowledge.
- Managed independent store operations, including opening and closing procedures.
- Fostered a positive work environment by consistently exhibiting professionalism towards colleagues and customers.
- Enhanced add-on sales by implementing suggestive selling techniques and tailored product recommendations.
- Facilitated collaboration among team members to drive achievement of monthly sales targets and objectives.
- Elevated customer satisfaction by efficiently resolving inquiries and managing return processes.
- Delivered exceptional customer service by greeting customers warmly and addressing their needs.
- Organized and labeled merchandise, ensuring clear identification and arrangement by size and color.
- Oversaw efficient cash register operations to enhance customer service.
- Assumed additional shifts during holidays and peak periods to address staffing shortages.
- Facilitated customer interactions to identify specific needs.
- Executed product shelving and merchandising strategies to enhance visual appeal and organization.
Retail Sales Assistant
Gallery Six
Mona Vale, NSW
02.2013 - 03.2014
- Assisted customers in product selection, providing personalized recommendations to enhance shopping experience.
- Maintained visual merchandising standards, ensuring displays were appealing and aligned with brand guidelines.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling and inventory management.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction and loyalty to the brand.
- Conducted regular stock checks to maintain inventory levels, preventing stockouts and overstock situations.
- Participated in training sessions to improve product knowledge and customer service skills, adapting quickly to new information.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Improved store appearance with effective merchandising and creative displays.
- Increased sales by providing exceptional customer service and product knowledge.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Diploma of Teaching - Infants/General Primary
Armidale CAE
Armidale, NSWSkills
Excellent Communication skills
Enjoy working as part of a team
Punctual and reliable worker
Excellent Customer service
Friendly and outgoing personality
Design and Styling abilities
Timeline
Laundry and General Farm Hand
Wild Oaks Spelling and Adjistment Stables
05.2022 - 03.2023
Freelance TV/Media Extra
Ispry Talent Company
02.2020 - Current
Call Centre
Residential Projects Australia
03.2018 - 03.2019
Retail Sales Assistant
Gallery Six
02.2013 - 03.2014
Retail Sales Assistant
Design Mosman
02.2010 - 05.2016
Diploma of Teaching - Infants/General Primary
Armidale CAE