Summary
Overview
Work History
Education
Skills
Timeline
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Kim Woollams

Ruse, Sydney

Summary

Dynamic and reliable professional with a strong background in retail sales at Design Mosman, excelling in customer service and communication. Proven ability to enhance customer experiences through tailored recommendations and effective merchandising. Known for punctuality and a friendly demeanor, consistently fostering positive relationships and driving repeat business.

Overview

16
16
years of professional experience

Work History

Freelance TV/Media Extra

Ispry Talent Company
Glebe, NSW
02.2020 - Current
  • Dressed in costume and make-up to portray particular characters.
  • Attended Number auditions and casting calls to audition for roles.
  • Maintained good rapport with directors and casting services by reporting on location on time and ready for performance.
  • Listened to director's notes to incorporate feedback into performances.
  • Partnered and networked with various casting agents, photographers, directors and producers to deliver consistent work.
  • Gained valuable on-set experience by working with established directors.
  • Sought out auditions for different roles, arriving on time and well-prepared.

Laundry and General Farm Hand

Wild Oaks Spelling and Adjistment Stables
The Oaks, NSW
05.2022 - 03.2023
  • Machine washed all horse rugs when needed and put them outside on fences to dry
  • Folded clean horse rugs and put away in correct sizes in cabinet
  • Maintained clean and tidy laundry
  • Maintained tidiness and cleanliness in kitchen area
  • Assisted my boss when required with horse duties
  • Drove Gater when required

Call Centre

Residential Projects Australia
03.2018 - 03.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Retail Sales Assistant

Design Mosman
02.2010 - 05.2016
  • Facilitated customer product selection by delivering tailored recommendations.
  • Executed visual merchandising standards to enhance display appeal and align with brand guidelines.
  • Executed transaction processing through point-of-sale systems, ensuring precision in cash handling and inventory oversight.
  • Facilitated collaboration among team members to achieve daily sales targets.
  • Addressed customer inquiries and issues promptly to enhance satisfaction and loyalty.
  • Executed regular stock assessments to ensure optimal inventory levels.
  • Led training sessions to enhance product knowledge and customer service skills, demonstrating adaptability to new information.
  • Analyzed customer preferences and trends to guide management in enhancing product offerings.
  • Ensured cleanliness and organization of store environment to enhance customer shopping experience.
  • Welcomed customers and addressed product inquiries, selections, and purchases.
  • Managed incoming phone calls, ensuring professional handling of customer inquiries and appropriate direction within the store.
  • Cultivated robust customer relationships to drive repeat business and generate referrals.
  • Resolved customer issues with tact and professionalism, ensuring satisfaction and loyalty.
  • Facilitated staff training sessions to enhance product knowledge and elevate sales skills.
  • Enhanced store aesthetics through strategic merchandising and innovative display techniques.
  • Optimized store merchandise racks and displays to enhance visual appeal and customer experience.
  • Operated POS system to efficiently process sales returns and activate gift cards.
  • Assisted customers in completing purchases. Aided in locating items throughout the store. Supported customers in enrolling in reward programs.
  • Oversaw inventory management processes to ensure accurate stock levels and enhance sales performance.
  • Enhanced sales performance by providing expert product advice and promoting complementary items.
  • Facilitated customer interactions by providing prompt and courteous support both in-person and via telephone.
  • Enhanced sales performance through delivery of exceptional customer service and in-depth product knowledge.
  • Managed independent store operations, including opening and closing procedures.
  • Fostered a positive work environment by consistently exhibiting professionalism towards colleagues and customers.
  • Enhanced add-on sales by implementing suggestive selling techniques and tailored product recommendations.
  • Facilitated collaboration among team members to drive achievement of monthly sales targets and objectives.
  • Elevated customer satisfaction by efficiently resolving inquiries and managing return processes.
  • Delivered exceptional customer service by greeting customers warmly and addressing their needs.
  • Organized and labeled merchandise, ensuring clear identification and arrangement by size and color.
  • Oversaw efficient cash register operations to enhance customer service.
  • Assumed additional shifts during holidays and peak periods to address staffing shortages.
  • Facilitated customer interactions to identify specific needs.
  • Executed product shelving and merchandising strategies to enhance visual appeal and organization.

Retail Sales Assistant

Gallery Six
Mona Vale, NSW
02.2013 - 03.2014
  • Assisted customers in product selection, providing personalized recommendations to enhance shopping experience.
  • Maintained visual merchandising standards, ensuring displays were appealing and aligned with brand guidelines.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling and inventory management.
  • Resolved customer inquiries and issues promptly, enhancing overall satisfaction and loyalty to the brand.
  • Conducted regular stock checks to maintain inventory levels, preventing stockouts and overstock situations.
  • Participated in training sessions to improve product knowledge and customer service skills, adapting quickly to new information.
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
  • Improved store appearance with effective merchandising and creative displays.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

Diploma of Teaching - Infants/General Primary

Armidale CAE
Armidale, NSW

Skills

    Excellent Communication skills

    Enjoy working as part of a team

    Punctual and reliable worker

    Excellent Customer service

    Friendly and outgoing personality

    Design and Styling abilities

Timeline

Laundry and General Farm Hand

Wild Oaks Spelling and Adjistment Stables
05.2022 - 03.2023

Freelance TV/Media Extra

Ispry Talent Company
02.2020 - Current

Call Centre

Residential Projects Australia
03.2018 - 03.2019

Retail Sales Assistant

Gallery Six
02.2013 - 03.2014

Retail Sales Assistant

Design Mosman
02.2010 - 05.2016

Diploma of Teaching - Infants/General Primary

Armidale CAE
Kim Woollams