Kim Anh Nguyen
Cairnlea,VIC
Summary
Hardworking and passionate worker with strong organizational skills eager to provide high-quality of service delivery. Positive, self-motivated and skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Personal Care Assistant
Bluecross Community & Residential Services
07.2023 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal assistance
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Barista
Soul Origin
07.2021 - 07.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Bartender
Imbue Food And Wine
12.2021 - 06.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Nail Technician
Monstera Nails And Spa
10.2019 - 04.2021
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Oversaw schedule to manage appointments of new and existing clients.
Waitress
Buncha Buncha
03.2019 - 07.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Education
Diploma of Community Services -
Academia Institute
Melbourne, VIC06.2024
Certificate IV - Aged Care
Academia Institute
Melbourne, VIC07.2023
Certificate III - Aged Care
Academia Institute
Melbourne, VIC09.2022
RSA Certificate - Responsible Service of Alcohol Program
Victorian Gambling And Casino Control Commission
Melbourne, VIC02.2022
High School - VCE
Stott's Colleges
Melbourne, VIC12.2021
Skills
- Personal care assistance
- Building Customer Trust and Loyalty
- Educational Opportunities
- Active Listening
- Time Management
- Teamwork and Professionalism
- Personal Hygiene
- First Aid Certification
- Professional Development
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
Timeline
Personal Care Assistant
Bluecross Community & Residential Services
07.2023 - Current
Bartender
Imbue Food And Wine
12.2021 - 06.2022
Barista
Soul Origin
07.2021 - 07.2023
Nail Technician
Monstera Nails And Spa
10.2019 - 04.2021
Waitress
Buncha Buncha
03.2019 - 07.2019
Diploma of Community Services -
Academia Institute
Certificate IV - Aged Care
Academia Institute
Certificate III - Aged Care
Academia Institute
RSA Certificate - Responsible Service of Alcohol Program
Victorian Gambling And Casino Control Commission
High School - VCE
Stott's Colleges
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