Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kimberlee Allen

Bacchus Marsh,VIC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience

Work History

Assistant Store Manager

Woolworths Group
03.2006 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with team to generate the best outcome to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within weekly tolerance levels and compiled financial data in compliance with budget.
  • Provided weekly work schedules to employees to accommodate business demands and or holiday and personal leave requests.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of improvement
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Managed invoicing and payment processing operations.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

Burnie High sh
Burnie, TAS

Skills

  • Customer Relations
  • Business Development
  • Department Oversight
  • Records Management
  • Store Organization
  • Operations Oversight
  • Stock Management
  • Loss Prevention
  • Retail Operations
  • Sales Growth
  • Employee Scheduling
  • POS Systems Operations
  • Time Management
  • Attention to Detail
  • Problem-Solving
  • Team Building and Leadership
  • Mentoring and Coaching
  • Issue Resolution
  • Regulatory Compliance
  • Inventory Counting
  • Customer Service and Engagement
  • Pricing and Markdowns
  • Google Drive
  • Process Improvements
  • Stock Rotations
  • Shift Scheduling

References

Tim Jenkins

Store manager

Woolworths ascot vale

0431 510 022


Jude Shead

Category manager

Woolworths metro

0409 782 113

Timeline

Assistant Store Manager

Woolworths Group
03.2006 - Current

Burnie High sh

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Kimberlee Allen