Kimberlee Mckenzie
Wollongong
Summary
Dynamic leader with a proven track record at Dripped in Ink Bali, enhancing studio operations and client satisfaction. Expert in budget administration and fostering client rapport, I spearheaded initiatives that significantly boosted productivity and creativity. My strategic approach to process improvement and personnel oversight has consistently delivered outstanding results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Tattoo Studio Manager
Dripped in Ink Bali
01.2024 - 11.2024
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
- Managed budgets and financial reports, ensuring fiscal responsibility and profitability.
- Strengthened relationships with external partners such as vendors or suppliers, promoting collaboration opportunities that ultimately benefited both parties involved.
- Promoted a culture of continuous improvement within the team by encouraging open feedback and sharing best practices between colleagues.
- Streamlined studio operations by implementing efficient scheduling and project management systems.
- Oversaw the design and execution of marketing materials for the studio, increasing brand visibility and attracting new clients.
Bar and Restaurant Manager
Alleycats Bar and Restaurant
03.2022 - 11.2023
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
Receptionist
Desires
02.2012 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Specialised Dementia Nurse
HammondCare Group
08.2015 - 06.2021
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
Horticultural Technician
Warrawong Hydroponics
01.2017 - 07.2020
- Increased crop yield by applying appropriate fertilization methods and irrigation techniques.
- Reduced water usage in the nursery by implementing efficient irrigation systems and drought-tolerant plant selections.
- Streamlined inventory management processes through thorough record-keeping of incoming shipments, stock levels, and sales data.
- Supported community outreach initiatives such as horticulture workshops, garden tours, and educational events to promote sustainable gardening practices.
- Collaborated with team members to complete large-scale landscaping projects within tight deadlines while maintaining high-quality standards.
- Assisted customers in making informed decisions on plant purchases by providing detailed information on care requirements and growth habits.
- Performed accurate plant identification and assessment to ensure suitable choices for specific environmental conditions.
- Enhanced plant growth by implementing proper pruning techniques and pest management strategies.
- Ensured successful propagation efforts with proper seed sowing methods, cutting treatments, grafting techniques, or other relevant procedures as required for each species.
CEO
Sunsafe Skin Secrets
03.2011 - 07.2013
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Fostered strong relationships with industry partners to expand business opportunities.
- Developed a high-performance executive team for improved productivity and efficiency.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
Education
High School Diploma -
Caroline Chisholm High School
Chisholm ActCertificate III in Hospitality
Certificate IIII in Business
AEN (advanced Enrolled Nurse)
Responsible Service of Alcohol
Food Safety And Handling
RSA And RCG
First Aid And CPR
Covid Safe Hygiene Certificate
Commercial Helicopter Pilots Theory Training
Skills
- Client rapport
- Creative direction
- Budget administration
- Process improvement
- Resource coordination
- Personnel oversight
Accomplishments
Responsible Service Of alcohol
Timeline
Tattoo Studio Manager
Dripped in Ink Bali
01.2024 - 11.2024
Bar and Restaurant Manager
Alleycats Bar and Restaurant
03.2022 - 11.2023
Horticultural Technician
Warrawong Hydroponics
01.2017 - 07.2020
Specialised Dementia Nurse
HammondCare Group
08.2015 - 06.2021
Receptionist
Desires
02.2012 - 09.2023
CEO
Sunsafe Skin Secrets
03.2011 - 07.2013
High School Diploma -
Caroline Chisholm High School
Certificate III in Hospitality
Certificate IIII in Business
AEN (advanced Enrolled Nurse)
Responsible Service of Alcohol
Food Safety And Handling
RSA And RCG
First Aid And CPR
Covid Safe Hygiene Certificate
Commercial Helicopter Pilots Theory Training
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