Kimberley Barker
South Wentworthville
Summary
Dynamic and detail-oriented professional with extensive experience as a Medical Secretary at Dr Kumara Siriwardena, excelling in appointment scheduling and client relations. Proven ability to enhance office efficiency and maintain confidentiality while managing sensitive information. Skilled in data entry and committed to delivering exceptional service in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Medical Secretary
Dr Kumara Siriwardena
07.2008 - Current
- Managed patient scheduling and appointment coordination to enhance office efficiency.
- Maintained accurate electronic health records using medical software systems.
- Facilitated communication between medical staff and patients to ensure seamless service delivery.
- Oversaw inventory management of medical supplies, ensuring adequate stock levels at all times.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential to maintain patient trust.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Prioritised calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Ensured compliance through proper handling of sensitive patient information within the office setting.
- Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
- Assisted in the development of new office procedures to enhance workflow efficiency and overall productivity.
- Ensured patient confidentiality and privacy were maintained with meticulous record-keeping.
- Prepared and processed patient referrals and transfer requests.
- Managed office bookkeeping
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
Receptionist
Dr Neil Ginsberg
09.2020 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff
- Maintained organised patient records, adhering to confidentiality protocols and improving data retrieval efficiency.
- Utilised electronic health record systems for accurate data entry and management of patient information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant doctors without delay.
- Collect payments, processed transactions and updated relevant records.
Medical Transcriptionist
Dr George Marcells
04.2005 - Current
- Transcribed audio recordings into accurate written reports, ensuring adherence to medical terminology and formatting standards.
- Reviewed and edited transcripts for accuracy, improving documentation quality and consistency in patient records.
- Collaborated with healthcare professionals to clarify ambiguous dictations, enhancing communication between departments.
- Implemented quality control measures that streamlined the transcription process and reduced turnaround times for reports.
- Corrected grammar, spelling, and mistakes in medical records.
- Maintained high levels of confidentiality with sensitive patient information
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Applied medical terminology related to provider-specific treatments and techniques.
- Translated medical jargon into correct terminology.
- Reduced transcription backlog, prioritized urgent reports for immediate attention.
Education
Advanced Diploma in Business Administration - Business Administration
Metropolitan Business College
Sydney, NSWSkills
- Organisation skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Office administration
- Multi-line telephone operation
- Document management
- Professional demeanor
- Typing speed
- Service-oriented mindset
- Information protection
- Document control
- Security awareness
- Business administration
- Transcription and dictation
- Correspondence distribution
Timeline
Receptionist
Dr Neil Ginsberg
09.2020 - Current
Medical Secretary
Dr Kumara Siriwardena
07.2008 - Current
Medical Transcriptionist
Dr George Marcells
04.2005 - Current
Advanced Diploma in Business Administration - Business Administration
Metropolitan Business College