Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberley Claassen

Lakelands,WA

Summary

Adept at problem-solving and customer service, I significantly enhanced customer loyalty and operational efficiency at TSA Group. Leveraging professional telephone demeanor and critical thinking, I excelled in high-pressure situations, ensuring swift resolution of customer issues and contributing to a positive brand image. Im an organized and dependable candidate that's successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

TSA Group
12.2022 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Dispensary Technician

Pharmacy 777
06.2022 - 12.2022
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Answered incoming phone calls to address questions from customers and healthcare providers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.
  • Entered and processed patients' prescriptions into internal system.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Learned and mastered pharmacy systems such as FRED and MINFOS.

Pharmacy Assistant

Terry White Chemmart
10.2021 - 05.2022
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Received incoming supplies and stocked in correct locations.

Pharmacy Assistant

Terry White Chemmart
06.2021 - 10.2021
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.

Restaurant Waiter

Sarbas Italian Restaurant
08.2020 - 05.2021
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Took orders and collaborated with kitchen staff to facilitate prompt and accurate food preparation.

Customer Assistant

Kmart
04.2019 - 01.2020
  • Working in many different positions throughout the store such as at the checkouts, fitting rooms, customer greeter, presentations assistant.
  • Communicated effectively with customers to address inquiries about products, services, or store policies.
  • Assisted customers in locating desired items, ensuring a positive shopping experience.
  • Handled cash transactions accurately while adhering to company security protocols.
  • Provided exceptional service by maintaining a thorough knowledge of products, services, and store policies.
  • Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
  • Processed returns and exchanges efficiently, minimizing wait times for customers.
  • Built strong relationships with customers by providing personalized recommendations and attentive service.
  • Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.

Education

Bachelor of Science - Psychology

Murdoch University
Perth, WA
11.2026

High School Diploma -

Mandurah Baptist College
Lakelands, WA
10.2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Money handling abilities
  • Payment Processing
  • Professional telephone demeanor
  • Scheduling

Timeline

Customer Service Representative

TSA Group
12.2022 - 08.2023

Dispensary Technician

Pharmacy 777
06.2022 - 12.2022

Pharmacy Assistant

Terry White Chemmart
10.2021 - 05.2022

Pharmacy Assistant

Terry White Chemmart
06.2021 - 10.2021

Restaurant Waiter

Sarbas Italian Restaurant
08.2020 - 05.2021

Customer Assistant

Kmart
04.2019 - 01.2020

Bachelor of Science - Psychology

Murdoch University

High School Diploma -

Mandurah Baptist College

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Kimberley Claassen