Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kimberley Cootes

Coutts Crossing

Summary

Hardworking and empathetic Support Worker with close to 20 years of experience, looking for a change.

Both before becoming a support worker, and during my time as a Hub Lead for Aruma, I have had the ability to gain experience in administrative functions and office management, and would love to further my career in this sector.

I am passionate about the environment, and would love the opportunity to work for Department of Climate Change, Energy, the Environment & Water.

Overview

23
23
years of professional experience

Work History

Support Worker

You and Me NDIS Supports (Sole Trader)
09.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Liaised with various allied health professionals to provide a consistent and goal-orientated level of care to clients.
  • Researched and organised Short-term respite holidays for clients.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Upheld the dignity and confidentiality of clients.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Completed documentation for the NDIA and various stakeholders.
  • Managed financial aspects of the business, using programs such as Excel to keep track of business expenditure and income.

Disability Support Worker

Aruma
12.2020 - 11.2023
  • Actively supported customers to live enriching lives.
  • Used a person centered approach to help meet the individual needs of my clients.
  • Supported customers with a vast range of disabilities and diagnoses
  • Administered and recorded medications
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Provided high level of physical support by lifting, adjusting and moving clients.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Documented daily activities, behaviours and incidents for permanent record.
  • Kept accurate records for client files and handled related paperwork.
  • Maintained safety with tidy, clean, and hazard-free home environments.

Flexible Lead/Support Worker

Aruma
01.2022 - 07.2022
  • Prepared agendas and took minutes at team meetings to archive proceedings.
  • Assisted with rostering and filling shifts.
  • Answered phone calls and acted accordingly.
  • Sat on a panel, conducting interviews in the recruitment process.
  • Assisted with creating and updating mandatory documents for customer files.
  • Assisted with NDIS audit preparation.
  • Assisted to coordinate programs for multiple disability day programs.
  • Liaised with various internal and external stakeholders.
  • Onboarded new customers.
  • Drafted up Service Agreements and Schedules of Supports for customers.
  • Delivered direct supports to customers in a community setting, both in groups and individually.

Support Worker

Good Life Venture
02.2006 - 10.2020
  • Assisted a complex customer full-time for nearly 15 years, whom had many challenging behaviours and multiple diagnoses.
  • Documented daily activities, behaviors and incidents for permanent record.
  • Promoted community integration by providing extensive emotional and social support.
  • Assisted my client to complete his voluntary work within the community on a daily basis.
  • Assisted my client with day to day personal care, whilst promoting their independence as much as possible.
  • Administered and recorded daily medications to my client.
  • Helped with home management tasks such as preparing meals, grocery shopping, and cleaning.
  • Transported and accompanied my client to appointments, shopping venues and entertainment events.
  • Assisted with time sheets and filling shifts whilst my employer (and the father of my client) was away on holidays.
  • Have recruited, trained and mentored staff for Good Life Venture.

Receptionist Assistant

Grafton Shoppingworld
09.2005 - 01.2006
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Collected, sorted, distributed and sent mail.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Retail Assistant

Big W
06.2002 - 09.2004
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases,and locate items.
  • Mentored new team members on POS system operation and customer service strategies.
  • Replenished sales floor merchandise and organised shelves, racks and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.

Education

Certificate IV - Leadership And Management

Aruma RTO

Cert IV Community Services -

TAFE New South Wales
Grafton, NSW
12.2009

Higher School Certificate -

Grafton High School
Grafton, NSW
09.2005

Skills

  • Current driver's license
  • Current First Aid/ CPR Certificate
  • Experience with report writing, and maintaining records for auditing purposes
  • Ability to work collaboratively and cohesively within a team environment
  • Excellent interpersonal skills
  • Excellent customer service skills
  • Basic computer skills, and knowledge of Microsoft programs such as Word, Outlook and Excel
  • Ability to achieve work objectives whilst adhering to organsiational policies and procedures
  • Excellent verbal and non-verbal communication skills
  • Excellent time management skills, and ability to manage competing tasks
  • Conflict resolution skills
  • Sound knowledge of WHS policies and procedures

References

  • Alex Purvis

CEO of Good Life Venture

0488422450

purvisco@tpg.com

Alex was my employer for over 14 years.

  • Tom Duncan

Manager Shared Living for Aruma

thomas.duncan@aruma.com.au

0439620328

Timeline

Support Worker

You and Me NDIS Supports (Sole Trader)
09.2023 - Current

Flexible Lead/Support Worker

Aruma
01.2022 - 07.2022

Disability Support Worker

Aruma
12.2020 - 11.2023

Support Worker

Good Life Venture
02.2006 - 10.2020

Receptionist Assistant

Grafton Shoppingworld
09.2005 - 01.2006

Retail Assistant

Big W
06.2002 - 09.2004

Certificate IV - Leadership And Management

Aruma RTO

Cert IV Community Services -

TAFE New South Wales

Higher School Certificate -

Grafton High School

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Kimberley Cootes