Summary
Overview
Work History
Education
Timeline
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Kimberley CRANE

Cairns,QLD

Summary

I am a reliable, enthusiastic & bubbly professional with cultural, travel & safety passions. I love to embrace new opportunities of growing my knowledge and contributing to the wider business I work for through providing an outstanding service to both our internal/ external customers. My skill set is heavily administration, accounts & customer service based.

Currently looking for a career in the Tourism sector after recently relocated to Cairns last year. Being a fast learner, team player & loving to exceed customer expectations I believe I would be a true asset to any workplace.

Overview

24
24
years of professional experience

Work History

QLD Credit Officer

Bunnings Store Support
Mt Gravatt, QLD
06.2021 - 07.2023
  • Monthly maintained the required KPI's of overdue, unapplied cash & credits.
  • Provided phone support to internal & external stakeholders.
  • Worked closely with both customers & sales team to reconcile accounts and oversee payment negotiation.
  • Office Service duties which included reception, mail, security card set-up, ordering, organizing contractors & meetings.
  • Negotiated payment plans with delinquent customers in order to minimize losses due to non-payment.
  • Worked alongside International Trade Services team to ensure export GST compliance was meet.
  • Drove culture, safety & the teams at the QLD Support Office. I contributed to this by being a Secretary in the Safety Committee & the Social Club.

Technology Support Coordinator

Bunnings Store Support
Mt Gravatt, QLD
01.2016 - 06.2021
  • Liaised with customers, addressed inquiries & answered billing questions providing outstanding customer support.
  • Managed daily operations within accounts, booked team & management travel alongside with maintaining store asset management.
  • Improved productivity initiatives, managing accounts, coordinating itinerary & scheduling client appointments.
  • Pleasantly responded to questions while hosting Listening Forums for both Australia & NZ to drive culture & performance.
  • Hosted Vision & Value meetings with the team throughout COVID to drive moral & foster a well connected team.
  • Provided quotes for licenses & IT equipment to the Regional TSO team to support team member job requirements.
  • Project managed the Printer Replacement Project in AUS/NZ. This involved the rollout supply & install of 640 new printers to replace the end of life fleet to 189 Australian & 41 New Zealand locations. The newer devices lowered operating costs with costs per print reduced by 53% & dropping energy consumption by 23%.

Customer Service Officer

Bunnings Store Support
Mt Gravatt, QLD
01.2011 - 01.2016
  • Answered phone consistently with positive attitude to building companies, suppliers, Account Managers & internal team members.
  • Handled fast-paced customer inquiries each day to consistently meet productivity & performance targets.
  • Tracked down sources of special products & services to meet customers' special needs.
  • Remained calm & professional in stressful circumstances & effectively diffused tense situations.
  • Identified potential opportunities to upsell products or services to customers.
  • Managed daily operations of the Customer Service Department.
  • Demonstrated excellent attention to detail & time management with keying orders & quotes to ensure smooth processing.
  • Worked hard within the team to drive results, culture & provide outstanding service.
  • Completed Future Leaders Program - gaining a Diploma of Leadership & Management.

Accounts Payable Officer

Corinthian Doors, Corinthian
Archerfield, QLD
01.2009 - 01.2011
  • Managed reception – addressing all incoming calls and walk in customers.
  • Accounts Payable.
  • Email and phone account enquiries.
  • Productions statistics, entry of timecards in excel spread sheets.
  • Stationary & canteen supplies ordering.
  • Banking.
  • Managed bookkeeping & accounting systems and completed data entry with accuracy & efficiency.

Dispatch Operator/Trade Desk

Bundaberg Cab Company/ Bunnings
Bundaberg, QLD
01.2000 - 01.2009
  • Dispatch coordination of 28 vehicles over 24/7 rotating roster.
  • Schedule rosters & travel bookings with government employees, schools, disability support and nursing homes.
  • Cab Charge invoice processing & account accruals.
  • Emergency & safety response training.
  • Two-way switch system operation.
  • New staff training & education.
  • Data entry & administration assistance.
  • Reported delays, accidents or other traffic & transportation situations.
  • During some of this period I also worked at the Bunnings Bundaberg & Caloundra Warehouses trade desk & later the Bundaberg Trade Centre. Simultaneously working 2 jobs provided me with strong work ethics & a great sense of pride & happiness for the 2 fantastic, supportive companies I worked for. I thrived on being able to help customers & contribute to the companies strategic goals.
  • Completed Certificate 3 in Telecommunications.

Education

Diploma of Leadership & Management -

Swinburne University of Technology
Melbourne
01-2017

Timeline

QLD Credit Officer

Bunnings Store Support
06.2021 - 07.2023

Technology Support Coordinator

Bunnings Store Support
01.2016 - 06.2021

Customer Service Officer

Bunnings Store Support
01.2011 - 01.2016

Accounts Payable Officer

Corinthian Doors, Corinthian
01.2009 - 01.2011

Dispatch Operator/Trade Desk

Bundaberg Cab Company/ Bunnings
01.2000 - 01.2009

Diploma of Leadership & Management -

Swinburne University of Technology

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Kimberley CRANE